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Team Leader for Client Services

vor 3 Monaten


Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

NextPharma Logistics, a key player in the pharmaceutical logistics sector, is dedicated to delivering exceptional services to clients within the healthcare industry. With a workforce of around 200 professionals across multiple locations, we pride ourselves on being a prominent logistics provider in the D-A-CH region. Our clients appreciate our commitment to service excellence, adaptability, and entrepreneurial mindset. Our team members enjoy a collaborative work environment, opportunities for professional development, and a wide array of responsibilities.

At NextPharma Logistics, we celebrate diversity and international collaboration, providing outstanding career opportunities. Our core values of SPEED, PASSION, and SERVICE guide our daily operations.

We are currently seeking a:

Customer Service Team Leader (m/f/d)

What we provide:

  • Engaging and diverse responsibilities
  • Stable employment
  • Creative autonomy supported by flat organizational structures
  • Retirement benefits
  • Exclusive discounts from our partners
  • Additional holiday and festive bonuses
  • In-house training programs via NextAcademy
  • Regular fruit days for our staff

Your responsibilities include:

  • Leading and managing the Customer Service team (approximately 25 members)
  • Ensuring efficient operations in day-to-day activities
  • Integrating new client requirements into everyday processes
  • Monitoring performance metrics to adhere to service agreements
  • Evaluating existing workflows and pinpointing areas for improvement
  • Providing reports to the Head of Customer Service

Qualifications we seek:

  • Completed commercial training or relevant degree
  • Extensive experience in order processing or customer service, preferably within the medical or pharmaceutical fields
  • Leadership experience is advantageous
  • Strong focus on customer satisfaction and a positive demeanor
  • Ability to work collaboratively, with flexibility and commitment
  • Excellent organizational skills and assertiveness
  • Capability to manage remote teams across various locations

Are you prepared to take on your next professional challenge?