Are you passionate about delivering exceptional service and creating an outstanding customer experience? If so, you are in the right place.

We are looking to enhance our team with a dedicated Client Relations Supervisor (f/m/d) who will ensure that all processes and communications consistently prioritize our customers.

In this position, you will serve as the primary point of contact for our call centers, which are the first touchpoint for our clients. You will also have the opportunity to support our expansion efforts to establish Urlaubsguru as a leading travel provider while ensuring a satisfactory customer service experience through a comprehensive client care strategy.

As part of our Client Relations Team, you will assist in all matters related to our clients. Acting as a central hub, you will enhance the customer experience through continuous collaboration with our call centers, ensuring smooth operations.

• Optimize processes and develop a long-term client care strategy for the Urlaubsguru OTA and travel provider business.
• Capacity planning, forecasting, and ensuring the availability of customer service.
• Create quality guidelines and resulting process directives.
• Data-driven quality control through performance and KPI monitoring of call center partners.
• Act as a point of contact for clients and call center partners to resolve issues in a customer-oriented manner.
• Communicate with tourism service partners (e.g., travel providers) and be willing to visit these partners and call center partners occasionally.
• Manage and enhance the customer review platform Trustpilot.

With your hands-on mentality, you will increase client satisfaction at Urlaubsguru and improve the quality of our call center partners through your guidance and operational support. You will combine your tourism expertise with analytical skills, always acting in a data- and number-oriented manner.

• Completed training or degree related to tourism.
• Several years of experience in customer service or client care.
• Familiarity with Amadeus TOMA and Bistroportal systems.
• Analytical thinking and understanding of work processes and their optimization.
• Excellent German and English language skills.

• Experience in call centers (ideally in workforce management and planning).
• Knowledge in the travel provider sector (preferably with a dynamic packaging travel provider).

Working at Urlaubsguru means that you matter as a person. You will be involved in the most enjoyable time of the year - vacation.

We offer flexible working conditions that seamlessly adapt to your daily life and a relaxed work atmosphere, allowing you to express yourself freely. You are encouraged to be yourself at all times.

We value giving you a voice, ensuring you feel comfortable with us. Together with a motivated team, you will shape the unique world of Urlaubsguru and set innovative standards in tourism.

Flexible Scheduling
Work according to your needs and daily routine – between 6:00 AM and 12:00 AM.

Work-Life Balance
120 days per year to work remotely within Germany, plus 60 days per year to work from anywhere in the world. (Alternatively: fully remote)

Generous Vacation
30 vacation days + company holidays + public holidays = ample time for travel.

Social Responsibility Days
Two special leave days per year for social engagement.

Wellness Management
We care about you: company and team events, shared lunches (including vegan options), digital coffee breaks, team challenges, and many small surprises, always open to your wishes.

Company Culture
A relaxed work environment, trusted contacts, and always an open ear for individual arrangements, whether long-term or spontaneous.

Health & Wellness
Various sports offerings such as yoga, back care, badminton, weekly cereal bars, fresh fruit, and regular health weeks & initiatives.

Employee Discounts
Discounts on your travel bookings and corporate benefits.

International Health Insurance
Free coverage while traveling.

Leadership Development
Regularly trained leaders and a supportive environment.

Mobility Benefits
Company bike, free office parking, and a subsidy for your commuting ticket.

And much more...
Let yourself be surprised and inspired.

We look forward to welcoming you to our team.