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Customer Service Operations Leader

vor 3 Monaten


Holzwickede, Nordrhein-Westfalen, Deutschland NextPharma Vollzeit

NextPharma Logistics, a key player in the NextPharma Group, specializes in providing logistics solutions for the healthcare sector. With a dedicated workforce of around 200 professionals across multiple locations, we are recognized as a premier pharmaceutical logistics provider in the D-A-CH region. Our global clientele appreciates our commitment to service excellence, adaptability, and entrepreneurial mindset. Our team members enjoy a collaborative work environment, opportunities for professional development, and a wide array of responsibilities.

At NextPharma Logistics, we pride ourselves on our diversity, international presence, and outstanding career opportunities. We live by our core values of SPEED, PASSION, and SERVICE every day.

We are currently seeking a:

Customer Service Team Leader (m/f/d)

What we provide:

  • Engaging and diverse responsibilities
  • Stable employment
  • Creative autonomy within a flat organizational structure
  • Retirement benefits
  • Exclusive discounts from partner companies
  • Bonus schemes for holidays and festive seasons
  • In-house training through NextAcademy
  • Healthy snack days

Your responsibilities include:

  • Leading and managing the Customer Service team (approximately 25 staff members)
  • Ensuring seamless operations in daily activities
  • Integrating new client requirements into routine processes
  • Monitoring performance metrics to adhere to service agreements
  • Evaluating existing workflows and pinpointing areas for improvement
  • Reporting directly to the Head of Customer Service

Ideal qualifications:

  • Completed commercial training or relevant degree
  • Extensive experience in order management or customer service (preferably within the medical or pharmaceutical fields)
  • Previous leadership experience is advantageous
  • Strong focus on customer satisfaction and a positive demeanor
  • Ability to work collaboratively, adapt, and show commitment
  • Excellent organizational skills and assertiveness
  • Capability to manage remote teams across various locations

Are you prepared to take on your next professional challenge?