Support Specialist

vor 3 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Eventix Vollzeit
About the Role

We are seeking a highly motivated and customer-focused Support Specialist to join our team at Eventix. As a key member of our Customer Care team, you will be responsible for providing exceptional support to our German market customers, ensuring their needs are met and exceeded.

As a Support Specialist, you will be the primary point of contact for our customers, providing timely and effective solutions to their queries and issues. You will work closely with our Marketing and Communications team to ensure seamless communication and collaboration.

Key Responsibilities:

  • Provide exceptional customer support via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with the Marketing and Communications team to develop and implement customer-facing initiatives
  • Contribute to the development of knowledge base articles and other support resources

Requirements:

  • Fluent German language skills
  • 1-3 years of customer support experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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