Customer Support and Success Ambassador

Vor 6 Tagen

Berlin, Berlin, Deutschland Billie Vollzeit

About Billie:

We are a pioneering provider of innovative digital payment services, empowering businesses with modern checkout solutions. Our mission is to simplify the purchasing experience and drive growth for all businesses. Leveraging proprietary risk models, digitized processes, and a scalable tech platform, we aim to revolutionize business payments.

Our Team:

You will be part of a dynamic international team, where drive and merit matter. We work in agile, cross-functional teams with open communication lines across the company. You'll be surrounded by talented individuals from diverse backgrounds who share your passion for innovation.

The Role:

This is an exciting opportunity to join our Customer Support and Success team as a Specialist. As the first point of contact for our merchants and business customers, you will provide exceptional support through multiple channels. Your primary interface will be with operational departments, answering customer inquiries via phone, email, and chat. You will also collaborate closely with our Risk, Product, and Technology teams to develop customized solutions.

Your Key Responsibilities:

  • Serve as the main point of contact for merchants and business customers, addressing their queries promptly and efficiently.
  • Collaborate with internal stakeholders to resolve complex issues, ensuring seamless customer experiences.
  • Maintain accurate records of customer interactions and concerns, leveraging this insight to improve our services.
  • Develop strong relationships with customers, actively listening to their needs and providing tailored support.
  • Foster a culture of excellence within the team, encouraging collaboration, creativity, and continuous improvement.

Requirements:

To succeed in this role, you should possess:

  • A minimum of 2 years of experience in a customer-facing role or a similar position in sales or customer service.
  • Demonstrated expertise in handling complex customer inquiries and resolving issues effectively.
  • Excellent verbal and written communication skills, with proficiency in English (spoken and written).
  • Able to work independently, prioritize tasks, and manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to adapt to new situations quickly.

What We Offer:

Billing offers a competitive salary, estimated at $60,000 - $80,000 per year, depending on experience. In addition to your base compensation, you can enjoy:

  • A hybrid working model, allowing you to balance work-life flexibility and office collaboration.
  • Access to cutting-edge technology and training programs, enabling you to stay ahead in the field.
  • A dynamic, multicultural work environment with opportunities for professional growth and development.
  • An annual development budget to broaden your skill set and explore new interests.
  • Comprehensive benefits package, including health insurance, retirement savings plans, and more.
  • Join a community of innovators, entrepreneurs, and like-minded professionals passionate about shaping the future of finance and technology.,

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