German Speaking Customer Service Professional for Mobile Bank

vor 1 Tag


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

We are seeking a highly skilled German speaking customer service professional to join our team at Teleperformance Greece. As a customer service specialist, you will be the frontline of support for our German speaking customers, providing excellent experience and ensuring their needs are met.

Job Overview

The ideal candidate will have fluency in German, excellent written and oral communication skills in English, and exceptional communication and problem-solving skills. You will work closely with our clients to provide high-quality support and resolve issues efficiently.

This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.

Responsibilities
  • Provide exceptional customer experience and support to German speaking customers via phone, chat, and email
  • Prevent fraud, protect data, and safeguard customers
  • Be an ambassador of our client and maintain strong, professional relationships
  • Track and follow cases to ensure they are closed in an efficient and timely manner
  • Maintain high customer satisfaction and meet targets as set out by client statement of work
Requirements
  • Fluency in German
  • Very good written and oral communication skills in English
  • Exceptional communication and soft skills, as well as problem-solving skills
  • Computer knowledge and tech savviness, experience with CRM tools preferred
  • Ability to work under stressful situations
  • Experience in customer service or customer-facing roles preferred
  • Can-do attitude, willingness to learn, and reliability essential for success in this role
Benefits
  • Competitive monthly salary: €35,000 - €45,000 per year
  • Complete relocation support, including flight tickets, accommodation, and house searching assistance
  • Healthcare benefits and numerous discounts
  • Full training by certified instructors
  • Professional growth opportunities and free online Greek language courses
  • State-of-the-art premises and a great working environment


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