Group Service Leader

Vor 3 Tagen


Kassel, Hessen, Deutschland Städtische Werke AG, Kassel Vollzeit

About the Role

We are seeking a highly experienced and skilled Group Service Leader to join our team at Städtische Werke AG, Kassel. As a Group Service Leader, you will be responsible for leading our service center and customer interface, ensuring seamless customer experience and service delivery.

Key Responsibilities

  • Develop and implement service strategies to drive customer satisfaction and loyalty
  • Lead a team of customer service representatives and provide guidance on customer interactions
  • Collaborate with cross-functional teams to improve service processes and efficiency
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and maintain relationships with customers to ensure their needs are met

Requirements

  • Proven experience in customer service leadership, preferably in the energy sector
  • Strong knowledge of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with MS Office and SAP-IS-U is an asset

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and results-driven individual with a passion for customer service, please submit your application, including your resume and cover letter, to our online portal.


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