Group Service Leader

Vor 7 Tagen


Kassel, Hessen, Deutschland Städtische Werke AG Vollzeit
Job Description

We are seeking a highly skilled and experienced professional to lead our customer service team at Städtische Werke AG. As a Group Service Leader, you will be responsible for overseeing the day-to-day operations of our service center and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Develop and implement service strategies to improve customer satisfaction and loyalty
  • Lead and motivate a team of customer service representatives to achieve exceptional service standards
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Monitor and analyze customer feedback to inform service improvements
  • Develop and maintain relationships with key customers and stakeholders
Requirements
  • Proven experience in a customer-facing role, preferably in a leadership position
  • Strong knowledge of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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