Aktuelle Jobs im Zusammenhang mit Customer Service Team Leader - Kassel, Hessen - Städtische Werke AG, Kassel
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Customer Service Team Leader
vor 2 Monaten
Position Overview
We are seeking a proactive and enthusiastic Customer Service Team Leader to oversee our service center operations and customer interactions.
Key Responsibilities:
- You will manage both the operational and strategic aspects of our customer service center, ensuring a seamless integration of service and sales.
- Your leadership will inspire and drive our team towards achieving exceptional customer satisfaction, continually enhancing our service delivery.
- Excellence in service is paramount: you will serve as a knowledgeable service provider while guiding our team and partners to foster customer loyalty.
- You will address initial customer inquiries, offering expert guidance on our offerings to strengthen customer relationships.
- Your role will involve optimizing daily operations, contributing innovative ideas for service enhancements, and ensuring the effectiveness of our initiatives.
- In partnership with the department head, you will create service strategies and engage in customer-centric marketing efforts.
Candidate Profile:
- A background in commerce, complemented by qualifications in energy management or a related discipline.
- Demonstrated experience in leading service center operations.
- Comprehensive understanding of the service sector, customer support, and order processing.
- Strong sales acumen that enhances our competitive positioning.
- Proficiency in MS Office, with familiarity in SAP-IS-U being advantageous.
Personal Attributes:
- Service-oriented with a commitment to transforming visitors into satisfied clients.
- Excellent interpersonal skills, making you a reliable and approachable contact even under pressure.
- Empathetic leadership style that values collaboration and teamwork.
- A genuine passion for our products and services, advocating for our brand both internally and externally.
- Comfortable with data analysis and presentation.
- Flexibility in working hours is essential.
What We Offer:
- A challenging role within a sustainable organization.
- Competitive remuneration aligned with industry standards.
- Investment in your professional growth through tailored training programs.
- Support for maintaining a healthy work-life balance.
- Attractive benefits, including a company-subsidized pension scheme.
- Access to onsite facilities and additional employee perks.
