Customer Service Team Leader

vor 4 Wochen

Kassel, Hessen, Deutschland Städtische Werke AG, Kassel Vollzeit

Position Overview

We are seeking a committed and proactive Customer Service Team Leader to oversee our service center operations.

Key Responsibilities

  • You will take charge of both the operational and strategic oversight of our customer service center, emphasizing a holistic approach to service and sales.
  • Your role will involve inspiring and guiding our team towards achieving our shared objective of enhancing customer satisfaction while continuously improving our service delivery.
  • Excellence in service is paramount: you will serve as a knowledgeable service provider and mentor for our partners and team, fostering customer loyalty.
  • You will address initial customer inquiries, offering expert guidance on our offerings to strengthen customer relationships.
  • Your responsibilities will include managing and refining daily operations, contributing innovative ideas for service enhancement, and ensuring the effectiveness of our initiatives.
  • In partnership with the department head, you will formulate service strategies and engage in customer-centric marketing initiatives.

Candidate Profile

  • A commercial background complemented by qualifications in energy management or a similar field is essential.
  • Demonstrated leadership experience in managing service centers is required.
  • Comprehensive knowledge of the service sector, customer support, and order processing is crucial.
  • Your strong sales acumen will aid in bolstering our market presence.
  • Proficiency in MS-Office is necessary, with experience in SAP-IS-U being advantageous.

Personal Attributes

  • You are dedicated to service and customer satisfaction, adept at transforming visitors into loyal customers.
  • Your interpersonal abilities position you as a friendly and capable contact, even under pressure.
  • You are an empathetic leader who values collaboration and teamwork.
  • Your enthusiasm for our products and services drives you to advocate for our brand both internally and externally.
  • You are skilled in data interpretation and presentation.
  • A willingness to work flexible hours is expected.

What We Offer

  • A challenging role within a sustainable organization.
  • Competitive remuneration aligned with industry standards.
  • Investment in your professional growth through tailored training programs.
  • Support for your work-life balance.
  • Attractive benefits, including a company-subsidized pension scheme.
  • Access to onsite facilities and additional employee perks.

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