Customer Service Team Leader

vor 4 Wochen

Kassel, Hessen, Deutschland Städtische Werke AG, Kassel Vollzeit

Position Overview

We are seeking a proactive and skilled Customer Service Team Leader to oversee our service center and enhance customer interactions.

Key Responsibilities

  • Manage both the operational and strategic aspects of our customer service center, ensuring a seamless integration of service and sales.
  • Inspire and guide your team towards achieving exceptional customer satisfaction while continuously improving service delivery.
  • Prioritize service excellence by acting as a knowledgeable service provider and mentoring your team to foster customer loyalty.
  • Address initial customer inquiries with expertise, offering insights into our products and services to strengthen customer relationships.
  • Optimize daily operations, contribute innovative ideas for service enhancements, and drive the success of our initiatives.
  • Collaborate with senior management to create service strategies and engage in customer-centric marketing efforts.

Candidate Profile

  • Possess a commercial background complemented by qualifications in energy management or a similar field.
  • Demonstrated leadership experience in managing service centers.
  • Extensive knowledge of the service sector, customer support, and order processing.
  • Strong sales acumen that enhances our market visibility.
  • Proficient in MS Office, with experience in SAP-IS-U being advantageous.

Personal Attributes

  • Customer-focused, dedicated to transforming visitors into satisfied clients.
  • Excellent interpersonal skills, maintaining a friendly demeanor even under pressure.
  • Empathetic leadership style that promotes teamwork and collaboration.
  • Passionate about our offerings, advocating for our brand both internally and externally.
  • Comfortable with data analysis and capable of presenting insights effectively.
  • Flexible and willing to adapt to varying work hours.

What We Offer

  • A challenging role within a sustainable organization.
  • Competitive salary aligned with industry standards.
  • Investment in your professional growth through tailored training programs.
  • Support for maintaining a healthy work-life balance.
  • Attractive benefits, including a company-subsidized pension plan.
  • Access to onsite facilities and additional employee perks.

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