Aktuelle Jobs im Zusammenhang mit Customer Service Team Leader - Kassel, Hessen - Städtische Werke AG, Kassel
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Customer Service Team Leader
vor 2 Monaten
Position Overview
We are seeking a proactive and skilled Customer Service Team Leader to oversee our service center and enhance customer interactions. Your role will encompass both operational and strategic responsibilities, with a strong emphasis on integrating service and sales.
Key Responsibilities
- Manage the daily operations of the service center, ensuring a seamless customer experience.
- Inspire and guide your team towards achieving exceptional customer satisfaction.
- Act as a knowledgeable resource for initial customer inquiries, providing comprehensive insights into our offerings.
- Collaborate with leadership to devise innovative service strategies and contribute to marketing initiatives aimed at customer engagement.
- Continuously assess and improve service processes to drive operational excellence.
Candidate Profile
- Commercial expertise complemented by qualifications in energy management or a similar discipline.
- Demonstrated experience in leading service center operations.
- Strong understanding of customer service dynamics and order management systems.
- Proficient in MS Office applications, with familiarity in SAP-IS-U being advantageous.
Personal Attributes
- Customer-focused, with a passion for transforming interactions into positive experiences.
- Excellent interpersonal skills, capable of maintaining composure in challenging situations.
- Empathetic leadership style that fosters teamwork and collaboration.
- Data-savvy, with the ability to analyze and present information effectively.
- Flexibility in working hours to meet business needs.
What We Offer
- A rewarding position within a forward-thinking organization.
- Competitive salary aligned with industry standards.
- Investment in your professional growth through tailored training programs.
- Support for maintaining a healthy work-life balance.
- Comprehensive benefits package, including a company-supported pension plan.
- Access to onsite amenities and additional employee perks.
