Aktuelle Jobs im Zusammenhang mit Customer Service Team Leader - Kassel, Hessen - Städtische Werke AG, Kassel
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Customer Service Team Leader
vor 2 Monaten
Position Overview
We are seeking a committed and proactive Customer Service Team Leader to oversee our service center and customer interactions. Your focus will be on integrating service and sales strategies to enhance customer experiences.
Key Responsibilities
- Oversee the daily operations of the service center, ensuring both operational efficiency and strategic alignment with company goals.
- Inspire and guide your team towards achieving high levels of customer satisfaction, continuously improving service delivery.
- Act as a knowledgeable resource for customer inquiries, providing expert guidance on our offerings to foster loyalty.
- Optimize operational processes and contribute innovative ideas for service enhancements.
- Collaborate with management to develop customer-centric service concepts and marketing initiatives.
Candidate Profile
- Commercial background with qualifications in energy management or a related discipline.
- Demonstrated leadership experience in managing service centers.
- Comprehensive understanding of customer service, order management, and the service industry.
- Strong sales acumen that enhances our competitive positioning.
- Proficient in MS Office, with experience in SAP-IS-U being advantageous.
Personal Attributes
- Customer-focused, dedicated to transforming inquiries into positive experiences.
- Excellent interpersonal skills, maintaining composure and professionalism in challenging situations.
- Empathetic leadership style that fosters teamwork and collaboration.
- Passionate about our products and services, effectively promoting our brand.
- Adept at working with data, capable of interpreting and presenting insights clearly.
- Flexible and willing to adapt to varying work hours.
What We Offer
- A rewarding role within a sustainable organization.
- Competitive remuneration aligned with industry standards.
- Investment in your professional growth through tailored training programs.
- Support for a healthy work-life balance.
- Attractive benefits, including a company-subsidized pension scheme.
- Access to onsite facilities and additional employee perks.
