Customer Experience Führungskraft

vor 1 Monat


Berlin, Berlin, Deutschland Controlware GmbH Vollzeit
Überblick

Als Teil des Teams von Controlware GmbH haben Sie die Möglichkeit, sich in einem dynamischen Umfeld zu entwickeln. Unsere Organisation ist innovativ, fair und nachhaltig, was sich auch in unseren Möglichkeiten zur persönlichen Entwicklung widerspiegelt.

Löhne

Der Lohn für diese Position beträgt ca. 80.000 - 110.000 Euro pro Jahr, abhängig von der Erfahrung und Qualifikation des Kandidaten.

Aufgaben

Die Hauptaufgabe dieser Rolle ist es, ein CSM-Team disziplinarisch und fachlich zu führen. Dabei sind die Gesamtheitliche Verantwortung für die strategische Weiterentwicklung des Customer Experience Teams sowie Analyse der Kundenbedürfnisse im Bereich Customer Experience sowie Umsetzung der jeweiligen notwendigen Maßnahmen zur weiteren Wertschöpfung enthalten.

Vorausgesetzte Kenntnisse und Fähigkeiten

Um diese Position erfolgreich auszufüllen, benötigen wir einen Kandidaten mit mindestens 5 Jahren Erfahrung im Umfeld Customer Success Management, Customer Experience Management. Darüber hinaus sollten Sie Studium in Informatik, Wirtschaftsinformatik oder BWL vorteilhaft oder alternative Ausbildungswege besitzen.

Vorteile

Bei uns erhalten Sie flexible Arbeitszeiten, um Ihre individuelle Lebensplanung zu unterstützen. Zudem bieten wir eine wertschätzende Atmosphäre in einem großartigen Team an. Als Mitarbeiter von Controlware GmbH können Sie von Vermögenswirksamen Leistungen und unserer betrieblichen Altersvorsorge profitieren. Darüber hinaus haben Sie Zugang zu Gesundheitsprogrammen und Weiterbildungsangeboten.

Sie werden wissen:
  • Disziplinarische und fachliche Führung eines CSM-Teams
  • Gesamtheitliche Verantwortung für die strategische Weiterentwicklung des Customer Experience Teams
  • Analyse der Kundenbedürfnisse im Bereich Customer Experience sowie Umsetzung der jeweiligen notwendigen Maßnahmen zur weiteren Wertschöpfung


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