Travel and Customer Experience Ambassador

Vor 2 Tagen


Berlin, Berlin, Deutschland Omio Vollzeit

Omio is a leading travel technology company that enables seamless journeys for millions of travelers every year. We are seeking an experienced customer service professional to join our team as a Travel and Customer Experience Ambassador.

About the Role

We are looking for someone who is passionate about delivering exceptional customer experiences, communicates effectively with travelers and internal stakeholders, and is comfortable handling multiple channels (email, phone, social media) for inquiries related to travel plans. The ideal candidate will be proactive in resolving issues, providing solutions, and ensuring high levels of customer satisfaction.

Key Responsibilities
  • Act as the first point of contact for travelers across multiple channels for any inquiries related to their travel plans
  • Communicate effectively with travelers, Omio staff, and transport providers to resolve issues and provide solutions
  • Deliver and maintain a high level of service and customer satisfaction
  • Support the team in achieving business objectives and growth targets
Requirements
  • Able to communicate fluently in French and English
  • Proven experience in customer-facing roles or similar environments
  • Excellent problem-solving skills and ability to work under pressure
  • Well-organized and able to optimize workflows
What You'll Get
  • An attractive salary range: €45,000 - €55,000 per annum
  • Annual travel allowance to fund your trips and adventures
  • Subsidized Urban Sport Club membership
  • Educational budget for courses or workshops to enhance skills
  • Catered weekly lunches and monthly social events


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