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Customer Experience Ambassador
vor 1 Monat
At MILES Mobility GmbH, we're seeking a dedicated Customer Care Agent to join our international team. As a key point of contact for customers, you'll be responsible for providing top-notch support and ensuring their needs are met.
Your Responsibilities- You will be the primary point of contact for customers, handling inquiries via phone, chat, and email.
- You will assist customers in resolving issues related to ongoing rentals, vehicle functions, app usage, and payment options.
- You will work efficiently to provide effective solutions and filter important information to report any malfunctions to your colleagues and other teams.
- You will prioritize accuracy in completing customer requests to deliver high-quality service.
- You have excellent problem-solving skills and enjoy assisting customers in need.
- You possess strong communication and interpersonal skills, with proficiency in verbal/written English, Dutch, and French.
- You have experience using customer support software and are familiar with working in a team environment.
- You embody a positive attitude, empathy, and a willingness to go above and beyond for our customers.
- A gross monthly salary of €2,370.00, complemented by performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
- A predictable shift schedule, determined 4 weeks in advance, providing clear working hours.
- A pension plan and mobility benefits, including MILES credits or the Deutschlandticket.
- A subsidized Urban Sports Club membership for physical and mental well-being.
- Access to over 1,500 providers for discounts on various products and services.
- The flexibility to work from our office in Berlin and from home.
- Diversity in our team, with over 50 nationalities represented, and English as the primary language.
- Prioritization of personal development through training opportunities and knowledge sharing.
We are the leading car sharing provider in Germany, offering long-term car subscriptions and sustainable mobility solutions. Our values, Passion, Ownership, Resourcefulness, Curiosity, Support, and Empathy, guide our daily work and interactions with customers.
