Customer Service Ambassador for Global Content Distribution

Vor 5 Tagen


Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit
Job Overview

We are a leading multi-channel network operating in over 25 markets worldwide, specializing in music, film, and television distribution.

Estimated Salary: $45,000 - $60,000 per yearKey Responsibilities:
  • Promptly address customer inquiries via phone, email, and chat from both internal and external customers.
  • Maintain open communication with retail partners regarding delivery status through various channels.
  • Identify customer needs, gather information, research issues, and provide solutions.
  • Proactively follow up on necessary communications to ensure timely resolutions.
  • Keep supervisors informed of all delivery activities and any issues that may arise.
  • Engage in continuous learning to improve knowledge and performance.
Requirements:
  • Ability to build and maintain effective relationships with colleagues, retail partners, delivery teams, and supervisors.
  • Experience working effectively with diverse populations, including different backgrounds and races, and strong organizational skills.
  • Excellent written and oral communication skills, with active listening in Czech or Dutch.
  • Proficiency in Microsoft applications and other operational systems.
  • Ability to work independently, make quality decisions with minimal supervision, and as part of a team.
  • Detail-oriented, problem-solving skills, positive attitude, and flexibility concerning working hours.

This is an exciting opportunity to join our Workstation Customer Care team and contribute to the success of our global content distribution efforts.



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