Strategic Customer Success Manager

vor 3 Wochen

Munich, Bayern, Deutschland DataGuard Vollzeit
Job Description

As a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.

Key Responsibilities
  • Develop and execute comprehensive account plans to ensure customer success, growth, and retention.
  • Offer consultative guidance to corporate clients, aligning their objectives with DataGuard's products and services.
  • Foster strong relationships with key corporate clients, understanding their goals and objectives.
  • Work with the Sales Manager to identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
  • Monitor customer health and identify trends, providing data-driven recommendations to improve customer success.
  • Serve as the voice of the customer within DataGuard, advocating for their needs and interests.
Requirements
  • Experience as a Customer Success Manager, Consultant, or Account Manager for a SaaS company.
  • Strong understanding of customer project management, including leading workshops and executive meetings.
  • Excellent communication and relationship-building skills, with a strong bias towards action.
  • Fluency in German (C2 level) and English, both written and spoken.
What We Offer
  • A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
  • A personal training budget to push your talents and give you all the growth and development possibilities you need.
  • A multicultural English-speaking company with over 200 like-minded and ambitious team members from all over the world.
  • The freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.

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