Customer Success Manager

vor 1 Monat


Munich, Bayern, Deutschland MongoDB Vollzeit
Customer Success Manager

MongoDB is a leading provider of modern database solutions, empowering innovators to create, transform, and disrupt industries. We're seeking a highly motivated and experienced Customer Success Manager to join our team and help our customers realize the full potential of our subscription and services.

The ideal candidate will have a passion for technology and a proven track record of success in customer-facing roles. They will be responsible for building and maintaining strong relationships with our customers, identifying and mitigating potential risks, and ensuring high levels of customer satisfaction and referenceability.

We're looking for someone who is adaptable, enthusiastic, and excited to innovate with new processes and contribute to the growth of our Customer Success Program. If you're a strategic thinker with excellent communication skills and a passion for partnership and collaboration, we'd love to hear from you.

Key Responsibilities:
  • Build and maintain strong relationships with customers across various stakeholders
  • Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines
  • Promote and encourage implementation of paid MongoDB features across assigned customer portfolio
  • Proactively identify and mitigate risk of churn
  • Ensure high customer satisfaction and referenceability
Requirements:
  • Proven experience working in a Customer Success, Account Management, or similar customer-focused role
  • Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast-paced SaaS environment
  • A mind for technology and a passion for learning
  • Prior exposure to database, cloud, and infrastructure technology is a plus
  • High levels of organization in your workflows and a passion for partnership and collaboration
  • Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders
  • Proficiency in German language skills is required for this role


  • Munich, Bayern, Deutschland MongoDB Vollzeit

    About the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesBuild and maintain...


  • Munich, Bayern, Deutschland MongoDB Vollzeit

    MongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.The ideal candidate will have a...


  • Munich, Bayern, Deutschland ThunderSoft Europe Vollzeit

    Job OverviewThe Customer Success Manager at ThunderSoft Europe plays a pivotal role in ensuring the success, satisfaction, and growth of our client portfolio, particularly in the IT outsourcing space. This role requires expertise in managing client relationships, delivering high-value solutions, and leveraging sales skills to expand our business. The CSM...


  • Munich, Bayern, Deutschland ThunderSoft Europe Vollzeit

    Job OverviewThe Customer Success Manager at ThunderSoft Europe plays a pivotal role in ensuring the success, satisfaction, and growth of our client portfolio, particularly in the IT outsourcing space. This role requires expertise in managing client relationships, delivering high-value solutions, and leveraging sales skills to expand our business. The CSM...


  • Munich, Bayern, Deutschland IntegrityNext Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at IntegrityNext. As a Customer Success Manager, you will play a crucial role in guiding our customers to success by driving product adoption and ensuring they maximize the value of our services.Key ResponsibilitiesYou will introduce our customers to the...


  • Munich, Bayern, Deutschland Straumann Group Vollzeit

    Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Straumann Group. As a key member of our Customer Success team, you will be responsible for identifying and acquiring new customers in the orthodontic sales space.Your Key ResponsibilitiesActive identification and telephone acquisition of new...


  • Munich, Bayern, Deutschland Straumann Group Vollzeit

    Job Title: Customer Success Manager - OrthodonticsAbout the Role:We are seeking a highly motivated and experienced Customer Success Manager to join our Orthodontics team. As a Customer Success Manager, you will be responsible for identifying and acquiring new customers, as well as providing exceptional customer service to our existing customers.Key...


  • Munich, Bayern, Deutschland Nexthink Vollzeit

    Job Title: Customer Success Manager DACHJob Summary:We are seeking a highly skilled Customer Success Manager to join our team in Central Europe. As a Customer Success Manager, you will be responsible for supporting the growth and retention of our customers in the region. Your primary objective will be to help guide our customers along their digital...


  • Munich, Bayern, Deutschland Peter Park System GmbH Vollzeit

    Über das UnternehmenRevolutionieren Sie mit uns die Parkraumbewirtschaftung und gestalten Sie die Zukunft mit digitalen Lösungen und einem dynamischen Team.Unser AngebotEin attraktives Arbeitsumfeld mit Alpenpanorama und Möglichkeiten zur WeiterbildungEine offene und dynamische Kultur, in der Sie Ihre Ideen einbringen und umsetzen könnenEin schnell...


  • Munich, Bayern, Deutschland Secfix Vollzeit

    About SecfixSecfix is a pioneering company that automates security compliance for Small and Medium-sized Businesses (SMBs) in Europe. Our platform integrates with a company's tech stack, extracts the necessary data for compliance, and creates a checklist to become and remain compliant.Job DescriptionWe are seeking a highly motivated Customer Success Manager...


  • Munich, Bayern, Deutschland Carly Vollzeit

    Customer Success ManagerAs a key member of our team, you will play a vital role in driving customer satisfaction and success. Your mission will be to lead a dynamic transformation in customer experience, leveraging data-driven strategies to streamline workflows and optimize customer support processes.Key ResponsibilitiesCollaborate with internal teams to...


  • Munich, Bayern, Deutschland Straumann Group Vollzeit

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Straumann Group. As a key member of our sales team, you will be responsible for identifying and acquiring new customers in the orthodontic industry.Key Responsibilities:Active identification and telephone acquisition of new...


  • Munich, Bayern, Deutschland IntegrityNext Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at IntegrityNext. As a Customer Success Manager, you will play a crucial role in guiding our customers to success by driving product adoption and ensuring they maximize the value of our services.Key ResponsibilitiesYou will introduce our customers to the...


  • Munich, Bayern, Deutschland Moovster Vollzeit

    About MoovsterWe're a passionate team at Moovster, driven by a vision for sustainable cities and a better quality of life for all. Our mission is to create a new mobility experience that supports a lifestyle of reduced CO2 emissions and improved air quality.Job DescriptionWe're seeking a highly organized and efficient Customer Success & Operations Manager to...


  • Munich, Bayern, Deutschland Secfix Vollzeit

    About SecfixSecfix is a pioneering company that automates security compliance for small and medium-sized businesses in Europe. Our platform integrates with a company's tech stack, extracts the necessary data for compliance, and creates a checklist to become and remain compliant.Job DescriptionWe are seeking a highly motivated Customer Success Manager to join...


  • Munich, Bayern, Deutschland Flowers-Software GmbH Vollzeit

    Deine RolleBei Flowers-Software GmbH suchst du eine Herausforderung, die deine Fähigkeiten und dein Engagement in der Kundenbindung unter Beweis stellt. Als Senior Customer Success Manager bist du ein wichtiger Teil unseres Revenue-Teams und trägst maßgeblich zum Erfolg unserer Kunden und unserem Unternehmen bei. Deine Aufgabe besteht darin, langfristige...


  • Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    About the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for managing the customer lifecycle, serving as the Voice of the Customer, and driving adoption and consumption across our products.Your ImpactAccount Management:...


  • Munich, Bayern, Deutschland LeanIX Vollzeit

    Unlock Your Potential in Customer SuccessAt LeanIX, we're seeking a highly motivated and experienced Customer Success Associate/Manager to join our mid-market team. As a key member of our customer-facing team, you'll be responsible for building and strengthening relationships with our customers, driving product adoption, and ensuring value addition.Key...


  • Munich, Bayern, Deutschland Predium Vollzeit

    Your MissionAs a seasoned Customer Success Manager, you will be instrumental in crafting exceptional customer experiences that drive long-term satisfaction and retention. Collaborating closely with our Product and Sales teams, you will develop and implement scalable solutions that meet the evolving needs of our customers.Your ResponsibilitiesYou will...


  • Munich, Bayern, Deutschland LeanIX Vollzeit

    Unlock Your Potential in Customer SuccessAt LeanIX, we're seeking a highly motivated Customer Success Associate to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences, driving growth, and ensuring customer satisfaction.Key Responsibilities:Develop and maintain strong...