Strategic Customer Success Manager
Vor 6 Tagen
We are seeking a highly skilled Strategic Customer Success Manager to join our team at DataGuard. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction.
Key Responsibilities- Customer Insights: Gather and analyze customer data to understand their needs, pain points, and challenges.
- Account Planning: Develop comprehensive account plans to ensure customer success, growth, and retention.
- Strategic Advice: Offer consultative guidance to corporate clients, aligning their objectives with our company's products and services.
- Relationship Building: Foster strong relationships with key corporate clients, understanding their goals and objectives.
- Expansion and Retention: Work with the Sales Manager to identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
- Data Analysis: Utilize data and metrics to assess customer health, identify trends, and provide data-driven recommendations.
- Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and interests.
- Collaborative Teamwork: Coordinate with sales, marketing, and product teams to deliver exceptional customer experiences and drive business growth.
- Dynamic Work Environment: Work with our corporate and multinational customers towards success in a secure and future-proof job with a professional working atmosphere.
- Personal Growth: Enjoy a personal training budget to push your talents and give you all the growth and development possibilities you need.
- International Team: Join a multicultural English-speaking company with over 200 like-minded and ambitious team members from all over the world.
- Autonomy and Ownership: The freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.
- Supportive Colleagues: Experienced colleagues at your side to coach and guide you.
- Work-Life Balance: Enjoy cool benefits like EGYM Wellpass and NAVIT for a perfect work-life balance.
- Flexible Work Arrangements: DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.
- Competitive Compensation: A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.
- Meaningful Work: Lots of responsibility and the possibility to actively shape and define the future of security and compliance.
- Experience: Experience as a Customer Success Manager, Consultant, or Account Manager (ideally) for a SaaS company.
- Education: Degree in business, engineering, computer science, or comparable education.
- Skills: Experience in customer project management, confident in leading workshops, demonstrating product advantages and executive meetings as well as successful management of conflict situations and negotiations.
- Language Skills: Excellent communicator with very good German (C2 level) and English skills, both written and spoken.
- Team Player: Team player, strong bias towards action, obsessed with customers.
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