Customer Success Manager
vor 3 Wochen
MongoDB is a leading provider of modern database solutions, empowering innovators to create, transform, and disrupt industries. We're seeking a highly motivated and experienced Customer Success Manager to join our team and help our customers realize the full potential of our subscription and services.
The ideal candidate will have a passion for technology and a proven track record of success in customer-facing roles. They will be responsible for building and maintaining strong relationships with our customers, identifying and mitigating potential risks, and ensuring high levels of customer satisfaction and referenceability.
We're looking for someone who is adaptable, enthusiastic, and excited to innovate with new processes and contribute to the growth of our Customer Success Program. If you're a strategic thinker with excellent communication skills and a passion for partnership and collaboration, we'd love to hear from you.
Key Responsibilities:- Build and maintain strong relationships with customers across various stakeholders
- Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines
- Promote and encourage implementation of paid MongoDB features across assigned customer portfolio
- Proactively identify and mitigate risk of churn
- Ensure high customer satisfaction and referenceability
- Proven experience working in a Customer Success, Account Management, or similar customer-focused role
- Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast-paced SaaS environment
- A mind for technology and a passion for learning
- Prior exposure to database, cloud, and infrastructure technology is a plus
- High levels of organization in your workflows and a passion for partnership and collaboration
- Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders
- Proficiency in German language skills is required for this role
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