Strategic Customer Success Manager

vor 4 Wochen

Munich, Bayern, Deutschland DataGuard Vollzeit
Job Description

As a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.

Key Responsibilities
  • Develop and execute comprehensive account plans to ensure customer success, growth, and retention.
  • Build and maintain strong relationships with key corporate clients, understanding their goals and objectives.
  • Offer consultative guidance to corporate clients, aligning their objectives with DataGuard's products and services.
  • Work with the Sales Manager to identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
  • Utilize data and metrics to assess customer health, identify trends, and provide data-driven recommendations.
  • Collaborate with sales, marketing, and product teams to deliver exceptional customer experiences and drive business growth.
Requirements
  • Experience as a Customer Success Manager, Consultant, or Account Manager for a SaaS company.
  • Strong understanding of customer project management, including leading workshops, demonstrating product advantages, and executive meetings.
  • Excellent communication and relationship-building skills, with very good German (C2 level) and English skills.
  • Team player with a strong bias towards action and a focus on customer success.
What We Offer
  • A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
  • A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.
  • Personal training budget to push your talents and give you all the growth and development possibilities you need.
  • A multicultural English-speaking company with over 200 like-minded and ambitious team members from all over the world.

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