Strategic Customer Success Professional

vor 1 Woche

Munich, Bayern, Deutschland DataGuard Vollzeit
Responsibilities

As a key member of our team, you will be responsible for ensuring the success of our corporate clients. This includes understanding their needs, developing comprehensive account plans, and providing strategic advice to align their objectives with our company's products and services.

Key Accountabilities
  • Understand customer needs: Gather insights into customer requirements, pain points, and challenges to tailor solutions effectively.
  • Account planning: Develop comprehensive account plans to ensure customer success, growth, and retention.
  • Strategic advice: Offer consultative guidance to corporate clients, aligning their objectives with the company's products/services.
  • Foster strong relationships: Build and maintain strategic partnerships with key corporate clients, understanding their goals and objectives.
  • Expansion: Work with the Sales Manager in a Land and Expand motion. Identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
  • Retention: Be aware of your customer portfolio concerning potential churn and flag any risks early. Align closely with professional services and sales to ensure internal alignment. Develop & execute anti-churn strategies.
  • Data analysis: Utilize data and metrics to assess customer health, identify trends, and provide data-driven recommendations.
  • Customer advocacy: Serve as the voice of the customer within the company, advocating for their needs and interests. Create exciting best practices and success stories.
  • Collaborative teamwork: Coordinate with sales, marketing, and product teams to deliver exceptional customer experiences and drive business growth.
Benefits

We offer a secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up. You will have the opportunity to work with our precious corporate and multinational customers towards success. Additionally, you will receive a personal training budget to push your talents and give you all the growth and development possibilities you need.

Requirements
  • Experience as a Customer Success Manager, Consultant or Account Manager (ideally) for a SaaS company
  • Degree in business, engineering, computer science, or comparable education
  • Experience in customer project management, confident in leading workshops, demonstrating product advantages and executive meetings as well as successful management of conflict situations and negotiations
  • Enjoy building relationships with key stakeholders and management levels
  • Early-stage interest in Privacy, InfoSec and Compliance topics – we provide the required knowledge to protect the people behind the data.
  • Experience with software products – and development. We build products along our customer's needs and ever-changing regulations – we will never be done with product development.
  • Eager to work in a high-paced, dynamic environment with changing and evolving processes and tools.
  • Excellent communicator with very good German (C2 level) and English skills, both written and spoken.
  • Team player, strong bias towards action, obsessed with customers.

  • Strategic Customer Success Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Build and maintain strong relationships...

  • Strategic Customer Success Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Build and maintain strong relationships...

  • Strategic Customer Success Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Offer consultative guidance to...

  • Strategic Customer Success Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Offer consultative guidance to...

  • Strategic Customer Success Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Provide consultative guidance to corporate...

  • Strategic Customer Success Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic planning, account management, and customer advocacy.ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Provide consultative guidance to corporate...

  • Strategic Customer Success Manager

    vor 1 Woche

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic account planning, customer advocacy, and data-driven decision making.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Offer consultative...

  • Strategic Customer Success Manager

    vor 1 Woche

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth through strategic account planning, customer advocacy, and data-driven decision making.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Offer consultative...

  • Strategic Customer Success Manager

    vor 1 Monat

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAt DataGuard, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success and...

  • Strategic Customer Success Manager

    vor 1 Monat

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAt DataGuard, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success and...

  • Strategic Customer Success Manager

    vor 1 Monat

    Munich, Bayern, Deutschland DataGuard Vollzeit

    About the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success Planning: Develop and execute comprehensive account plans to ensure customer...

  • Strategic Customer Success Manager

    vor 1 Monat

    Munich, Bayern, Deutschland DataGuard Vollzeit

    About the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success Planning: Develop and execute comprehensive account plans to ensure customer...

  • Strategic Customer Success Lead

    Vor 3 Tagen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    ResponsibilitiesAs a key member of our team, you will be responsible for driving customer success and growth through strategic account planning, customer needs analysis, and data-driven decision making.Key Responsibilities:Develop and execute comprehensive account plans to ensure customer success, growth, and retention.Understand customer needs and pain...

  • Strategic Customer Success Lead

    vor 1 Monat

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth across our corporate and multinational customer base.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Offer consultative guidance to corporate clients,...

  • Strategic Customer Success Lead

    vor 1 Monat

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Strategic Customer Success Manager at DataGuard, you will be responsible for driving customer success and growth across our corporate and multinational customer base.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success, growth, and retention.Offer consultative guidance to corporate clients,...

  • Strategic Customer Success Manager

    vor 2 Monaten

    Munich, Bayern, Deutschland DataGuard Vollzeit

    About the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at DataGuard. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Insights: Gather and analyze customer data to understand their needs, pain points, and...

  • Strategic Customer Success Manager

    vor 2 Monaten

    Munich, Bayern, Deutschland DataGuard Vollzeit

    About the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at DataGuard. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Insights: Gather and analyze customer data to understand their needs, pain points, and...

  • Customer Success Professional

    vor 3 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Customer Success Manager at DataGuard, you will be responsible for driving growth and retention in your assigned client portfolio. Your primary goal will be to increase net retention and expand our customer base through strategic account management and relationship building.Key ResponsibilitiesQualify and onboard new customers,...

  • Customer Success Professional

    vor 3 Wochen

    Munich, Bayern, Deutschland DataGuard Vollzeit

    Job DescriptionAs a Customer Success Manager at DataGuard, you will be responsible for driving growth and retention in your assigned client portfolio. Your primary goal will be to increase net retention and expand our customer base through strategic account management and relationship building.Key ResponsibilitiesQualify and onboard new customers,...

  • Customer Success Professional

    vor 4 Wochen

    Munich, Bayern, Deutschland Sinch Vollzeit

    About the RoleSinch is a leading Customer Communication Cloud company that empowers businesses to deliver personalized experiences across multiple channels. As a Customer Success Manager, you will play a pivotal role in ensuring the success of our customers, from onboarding to expansion and renewal.Key ResponsibilitiesOwn the customer lifecycle, driving...