Customer Order Specialist

vor 4 Wochen

Hamburg, Hamburg, Deutschland Bishop GmbH Vollzeit

For our client in the aerospace industry, we are seeking a motivated candidate for the position of Customer Order Specialist. The jobholder will work as a Single Point of Contact (SPOC) toward their allocated customer portfolio, administering the complete customer order, including initial receipt, sourcing, escalation, delivery follow-up, and claim handling for Airbus and OEM parts.

Responsibilities:

  • Responsibility for order processing, administration, and management of material orders received from customers (airlines, maintenance and repair organizations, brokers, and others).
  • Facilitates material stock dispatch from global resources (warehouses, suppliers, vendors, etc.).
  • Charged with material sourcing from Satair procurement and other business partners, including constant monitoring and escalation.
  • Develops solutions and takes decisions to ensure on-time material delivery to meet customer expectations.
  • Clarifies spares technical queries utilizing technical documentation and/or liaises with technical and engineering departments.
  • Provides consistently high-quality responses to all customer-related requests for all materials and related services to ensure the highest possible customer satisfaction.
  • Organizes and conducts regular account meetings with customers, internal stakeholders, Satair Account Directors, Airbus Customer Support Directors, Airbus Field Service Representatives, and others, to share information and keep a global view on your customers' activity.

Requirements:

  • Strong communication skills to deal with contacts at all levels to collaborate and maintain business relationships.
  • Independent, structured, and result-oriented work to ensure efficient workflows, coordinate, and achieve goals on time.
  • A high level of persuasiveness and assertiveness in order to meet the respective needs to represent interests well.
  • Stress-resistant.

Education and Experience:

  • Industrial clerk at least technician/specialist.
  • Business administration at least Bachelor's degree or Supply Chain/Logistics at least Bachelor's degree course.
  • Scheduling/material procurement at least over 2 years.
  • Customer Service/Customer Service at least over 2 years.
  • Logistics at least over 2 years.

IT and Knowledge:

  • SAP at least in-depth application knowledge.
  • Google Workspace is an advantage.
  • Project management at least minimal knowledge.

Language Skills:

  • At least business fluent in English.

Our Offer:

  • Conditions according to Equal Pay (IG-Metall Tariff).
  • Flexible working hours through a personal flextime account.
  • Continuous personal support from your contact person.
  • Employer-funded pension.
  • Bonus payments by employees recruit employees.

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