Customer Operations Specialist
vor 2 Wochen
We are seeking a highly skilled Customer Operations Specialist to join our team in Hamburg, Germany. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service to our French and BeLux market customers.
The ideal candidate will have fluent French language skills (C1 level or native) and either English or German to a business fluent level. You will be responsible for responding to customer inquiries, managing communication between customers and internal departments, and assisting with product queries, warranty issues, and returns.
Responsibilities- Provide exceptional customer service to French and BeLux market customers
- Respond to customer inquiries in a timely and professional manner
- Manage communication between customers and internal departments
- Assist with product queries, warranty issues, and returns
- Work closely with internal departments to resolve customer issues
- Fluent French language skills (C1 level or native)
- Either English or German to a business fluent level
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Empathy and ability to go the extra mile for customers
- Previous customer service experience or a desire to start in this field
- 30 days holiday + 24/31st off, between 1-3 days company given for the Christmas break
- Possibility for Workation in EU
- Bike Lease/Job Rad
- Discounts "Corporate Benefits"
- 50% Discount on Ergobaby and Baby Tula products
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Hamburg, Hamburg, Deutschland Ergobaby Europe GmbH Vollzeit{"h2": "Job Description", "p": "At Ergobaby Europe GmbH, we are seeking a highly skilled Customer Operations Specialist to join our team in Hamburg. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service to our French and BeLux market customers. Your primary focus will be on responding to customer...
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Hamburg, Hamburg, Deutschland Ergobaby Europe GmbH Vollzeit{"h2": "Job Description", "p": "At Ergobaby Europe GmbH, we are seeking a highly skilled Customer Operations Specialist to join our team in Hamburg. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service to our French and BeLux market customers. Your primary focus will be on responding to customer...
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