Customer Operations Specialist

vor 3 Wochen


Hamburg, Hamburg, Deutschland Ergobaby Europe GmbH Vollzeit

We are seeking a highly skilled Customer Operations Specialist to join our team in Hamburg, Germany. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service to our French-speaking customers.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Manage communication between customers and internal departments

• Assist customers with product queries, warranty issues, and returns

• Enter orders accurately and efficiently

• Collaborate with internal teams to resolve customer issues

Requirements

• Fluency in French (C1 level or native) and business-level English or German

• Excellent communication and problem-solving skills

• Ability to work independently and prioritize tasks

• Empathy and a customer-centric approach

• Previous customer service experience or a desire to start in this field

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a global team and contribute to a dynamic company

• Flexible working hours and a hybrid work policy

• Discounts on Ergobaby and Baby Tula products

Ergobaby Europe GmbH is a leading manufacturer of baby carriers and other family-friendly products. We take pride in providing high-quality products and exceptional customer service to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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