Customer Operations Specialist
vor 3 Wochen
We are seeking a highly skilled Customer Operations Specialist to join our team in Hamburg, Germany. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service to our French-speaking customers.
Key Responsibilities• Respond to customer inquiries in a timely and professional manner
• Manage communication between customers and internal departments
• Assist customers with product queries, warranty issues, and returns
• Enter orders accurately and efficiently
• Collaborate with internal teams to resolve customer issues
Requirements• Fluency in French (C1 level or native) and business-level English or German
• Excellent communication and problem-solving skills
• Ability to work independently and prioritize tasks
• Empathy and a customer-centric approach
• Previous customer service experience or a desire to start in this field
What We Offer• Competitive salary and benefits package
• Opportunity to work with a global team and contribute to a dynamic company
• Flexible working hours and a hybrid work policy
• Discounts on Ergobaby and Baby Tula products
Ergobaby Europe GmbH is a leading manufacturer of baby carriers and other family-friendly products. We take pride in providing high-quality products and exceptional customer service to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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