Customer Success Expert for Cartech Innovations

Vor 3 Tagen


Munich, Bayern, Deutschland Carly Vollzeit
About Carly

We're a pioneering cartech company dedicated to revolutionizing car repair and maintenance for millions of enthusiasts worldwide. Our mission is to empower drivers with curated knowledge, enabling them to take control of their vehicle's upkeep.

Our Team

We're a dynamic and motivated team in the heart of Munich, with a stunning view of the Alps. We pride ourselves on fostering an inclusive culture that encourages growth, innovation, and collaboration.

Job Description

Customer Success Manager

  • Transform Customer Satisfaction: Lead a paradigm shift in customer satisfaction by streamlining workflows, optimizing support processes, and championing a culture of continuous improvement.
  • Data-Driven Decision Making: Utilize insights to inform decisions, evaluating performance against established benchmarks.
  • Cost Optimization: Develop strategies to reduce costs while maintaining oversight of customer communication journeys.
  • Risk Mitigation: Identify and address potential risks to safeguard performance and reputation.
  • Comprehensive Reporting: Maintain records and deliver reports to lead management concerning customer success advancements.
Requirements
  • Proven Experience: 2+ years of experience in a Customer Success role or similar Operations-facing position.
  • Team Player: Enjoy providing valuable feedback, adjusting work based on quarterly feedback, and actively pursuing additional insights for personal and team development.
  • Workload Management: Excel at juggling a busy workload, supporting and guiding team members to keep things running smoothly.
  • Problem-Solving: Take an active role in projects, guide peers, and tackle problems seeking ways to improve and grow.
  • Cultural Fit: Be a team player who respects and contributes to fostering a positive work environment while handling challenges.
  • Language Skills: Fluency in English; German is a nice-to-have.
Benefits
  • Inclusive Culture: Join our vibrant company culture and become part of an extremely motivated team.
  • High Impact: Contribute to a very successful and fast-growing company and brand with strong management and a proven track record.
  • Competitive Compensation: Receive a competitive compensation package with fully supported company equipment.
  • Personal Growth: Enjoy a high learning curve with all possibilities for personal growth and professional development.
  • International Team: Work with the nicest and most international team in our stylish brand-new office with an amazing view of the Alps.
Salary Range

The estimated salary for this position is between €60,000 - €80,000 per year, depending on experience.



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