Technical Support Specialist

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Kornit Digital Vollzeit

About Kornit Digital, a leading-edge company that develops, manufactures, and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.

We are seeking a skilled Remote Service Engineer to join our team in Germany.

Key Responsibilities:

  • Provide professional 1st-level technical support to customers experiencing issues related to their Kornit Digital printers and application software over the phone using remote tools.
  • Troubleshoot and diagnose Hardware and Software faults.
  • Accurately report incoming cases.
  • Ensure continuous and professional communication in the team and with teams and colleagues from other departments/areas of business at Kornit Digital.
  • Active use and constant optimization of all processes and documentation in his/her area of responsibility.
  • Prepare and share documentation based on solutions reached for inclusion in the "known error database".
  • Reporting and creating technical documentation and statistics.
  • Apply upgrades and product modifications as implemented by the product line.
  • Participate in support hotline coverage, including support during extended service hours according to a defined schedule.
  • Document all activities described here using the systems and tools provided by Kornit for this purpose.
  • Ensure proper escalations of cases, follow-ups and updates.
  • Promote Kornit's service offerings such as service contracts, training, and maintenance programs among our customers.

Requirements:

  • Technical degree or equivalent experience in mechanical, digital, and electronic technology.
  • 3 years experience in a technical position servicing electro-mechanical devices.
  • Flexibility to travel for on-site service visits up to 20% when needed.
  • Knowledge of the digital printing industry such as industrial inkjet technology, RIP/colour management, materials/ink/chemicals, and experience in textile printing is an advantage.
  • Knowledge of personal computers, Microsoft Windows operating system, and Microsoft Office Products.
  • Analytical thinking skills.
  • Ability to work under pressure and time constraints.
  • Team player.
  • Self-motivating personality.
  • Good communication and customer management skills.
  • Required language skills: fluent in English and German. Speaking additional languages (French, Spanish, Italian, Polish) is an advantage.

Interested candidates should submit their CV and application letter with salary requirements and the earliest possible starting date.

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