Technical Field Service Specialist
vor 4 Wochen
The ADI Centre of Excellence is seeking a highly motivated Technical Field Service Specialist to deliver exceptional customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Key Responsibilities:
- Collaborate with the internal technical team to provide support to customers and sales.
- Work closely with Field Sales & Key Accounts to offer customers value-added technical services for CCTV, IP Video, and Access Control.
- Conduct site surveys, project and system design, technical product demonstrations, and develop and deliver classroom-based training courses.
- Provide pre-configuration, onsite commissioning, and post-sales technical support both remotely and onsite.
- Support on-site installations, diagnose errors or technical problems, and determine proper solutions.
- Produce timely and detailed service reports and document processes.
- Follow all company procedures and protocols and cooperate with the technical team.
Requirements:
- University degree or equivalent.
- Experience in a similar technical support role within the electronics industry.
- Fluency in German and English.
We Value:
- Excellent interpersonal, verbal, and written communication skills.
- Professional attitude to work.
- Good administrative skills.
- Ability to work on own initiative and under pressure.
We Offer:
- Attractive employment conditions.
- Opportunity to work independently.
- Varied area of responsibility.
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