Technical Support Specialist
vor 4 Wochen
Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live.
As a Technical Support Specialist, you will tackle complex problems, push limits and redefine what's possible. You will demonstrate knowledge and understanding of core product functionality, evaluate impact, prioritize, maintain and proactively drive issues lists for a number of key client accounts.
You will drive investigations, resolve configuration/setup issues and work with the various technical teams to resolve issues. You will also support modification development, delivery, and change management.
Developing positive working relationships with clients and internal support resources is crucial in this role. You will present functional and technical concepts to both client and internal audiences.
Establishing oneself as a primary point of contact for the client and identifying and escalating issues within Manhattan Associates reporting structure is also a key responsibility.
Education and/or Experience
- A degree in a technical discipline (e.g. Computer Science, Maths or Engineering) is required or equivalent.
- Commercial awareness, ideally gained from a placement year or a previous role within the technology sector, is highly valued.
- Excellent communication skills together with the ability to work effectively as part of a team, at all organizational levels, are essential.
- Strong analytical and problem-solving skills are also required.
- Experience of any of the following would be an advantage: SQL, XML, XSL, C#, ASP.NET, JavaScript, AJAX, REST based web services, Windows Server/Active Directory.
- Experience of implementing supply chain products would be an advantage.
Committed to diversity and inclusion
At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration.
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