Technical Support Specialist

vor 4 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit
We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live.

As a Technical Support Specialist, you will tackle complex problems, push limits and redefine what's possible. You will demonstrate knowledge and understanding of core product functionality, evaluate impact, prioritize, maintain and proactively drive issues lists for a number of key client accounts.

You will drive investigations, resolve configuration/setup issues and work with the various technical teams to resolve issues. You will also support modification development, delivery, and change management.

Developing positive working relationships with clients and internal support resources is crucial in this role. You will present functional and technical concepts to both client and internal audiences.

Establishing oneself as a primary point of contact for the client and identifying and escalating issues within Manhattan Associates reporting structure is also a key responsibility.

Education and/or Experience

  • A degree in a technical discipline (e.g. Computer Science, Maths or Engineering) is required or equivalent.
  • Commercial awareness, ideally gained from a placement year or a previous role within the technology sector, is highly valued.
  • Excellent communication skills together with the ability to work effectively as part of a team, at all organizational levels, are essential.
  • Strong analytical and problem-solving skills are also required.
  • Experience of any of the following would be an advantage: SQL, XML, XSL, C#, ASP.NET, JavaScript, AJAX, REST based web services, Windows Server/Active Directory.
  • Experience of implementing supply chain products would be an advantage.

Committed to diversity and inclusion

At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration.



  • Düsseldorf, Nordrhein-Westfalen, Deutschland UBISOFT BLUE BYTE Vollzeit

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Ubisoft Blue Byte. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our employees, ensuring that our IT infrastructure runs smoothly and efficiently.Key ResponsibilitiesProvide on-site and remote technical support to...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit

    We are seeking a skilled Technical Customer Support Specialist to provide exceptional support through both phone and email channels to VIP Customers at Northreach.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.Utilize your in-depth...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit

    We are seeking a Technical Customer Support Specialist to provide exceptional support through both phone and email channels to VIP Customers at Northreach.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.Utilize your in-depth knowledge...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is a leading provider of technical support services for fire and security technology. We are seeking a highly motivated Technical Support Technician to join our team and provide exceptional customer service.Key Responsibilities:Liaise with internal technical teams to support customers and sales.Work closely with field sales and...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland UBISOFT BLUE BYTE Vollzeit

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Ubisoft Blue Byte. As a key member of our IT department, you will be responsible for delivering top-notch support to our local site employees.Key ResponsibilitiesProvide on-site and remote support to end users within the local responsibilityManage incidents and requests in...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit

    We drive innovation in supply chain commerce technologyWelcome to Manhattan Associates, where we empower our team members to tackle complex problems, push limits, and redefine what's possible. Our supply chain commerce technology positively affects how people on six continents work, shop, and live.As a Technical Support Specialist, you will demonstrate...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The Resideo Centre of Excellence is responsible for delivering exceptional technical support to our customers, providing pre and post-sales assistance for over 300 products from 15 to 20 different manufacturers, covering all aspects of fire and security technology.Key Responsibilities:Liaise with the internal technical team to provide seamless customer...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit

    We're seeking a skilled Technical Customer Support Agent to provide exceptional support to our VIP clients through phone and email. This role involves addressing technical inquiries, providing troubleshooting assistance, and collaborating with our team to deliver top-notch service.Key Responsibilities:Engage with VIP customers to resolve technical issues and...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit

    We are seeking a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers at Northreach.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.Utilize your in-depth knowledge of...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland NetApp Vollzeit

    Job Title: Enterprise Support SpecialistThe Enterprise Support Specialist plays a critical role in planning and overseeing enterprise-level support and service activities for NetApp products and services. This technical, customer-centric opportunity requires strong technical competencies, communication, and escalation management skills to provide...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Kornit Digital Vollzeit

    About Kornit Digital, a leading-edge company that develops, manufactures, and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.We are seeking a skilled Remote Service Engineer to join our team in Germany.Key Responsibilities:Provide professional 1st-level technical support to customers experiencing issues...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is seeking a highly motivated Technical Field Service Specialist to deliver exceptional customer service experience. The ideal candidate will work closely with the internal technical team to provide support to customers and sales, while also collaborating with Field Sales & Key Accounts to offer value-added technical services for...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Kornit Digital Vollzeit

    About Kornit DigitalKornit Digital is a leading-edge company that develops, manufactures, and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.We are seeking a skilled Remote Service Engineer to join our team in Germany.Key Responsibilities:Provide professional 1st-level technical support to customers...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Kornit Digital Vollzeit

    About Kornit DigitalWe are a leading-edge company that develops and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries.We are seeking a skilled Remote Service Engineer to join our team in Germany.Key ResponsibilitiesProvide professional technical support to customers experiencing issues related to our Kornit...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is seeking a highly motivated Technical Field Service Specialist to deliver exceptional customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.Key Responsibilities:Work closely with the internal technical team to offer...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is seeking a highly motivated Technical Field Service Specialist to deliver exceptional customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.Key Responsibilities:Collaborate with the internal technical team to provide...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland UBISOFT BLUE BYTE Vollzeit

    Job OverviewWe are seeking an experienced Technical Support Specialist for Local Infrastructure to join our team at Ubisoft Blue Byte. As a key member of our support team, you will be responsible for delivering top-notch technical support to our local employees.About the RoleThis is a full-time position that requires a passion for simplifying complex IT...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland NetApp Deutschland GmbH Vollzeit

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team at NetApp Deutschland GmbH. As a Support Account Manager, you will be responsible for providing exceptional support to our customers, utilizing your technical expertise and communication skills to resolve complex issues.Key ResponsibilitiesWork closely with customers and the...

  • IT Support Specialist

    vor 4 Wochen


    Düsseldorf, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

    Are you looking for a new challenge in the IT sector? GULP – experts united is seeking a skilled IT Support Specialist to join our team in Düsseldorf. As a 2nd level supporter, you will be responsible for processing incidents and requests via the iNet ticket system, identifying and resolving problems, and coordinating the basic support deployment plan.Key...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Copeland Vollzeit

    At Copeland, we're revolutionizing the automated test industry with innovative technologies and a passion for excellence. As a Technical Commissioning Specialist, you'll play a crucial role in our mission to deliver outstanding solutions to our customers.Key Responsibilities:Lead the commissioning of complex test and measurement systemsAct as the primary...