Technical Support Specialist

vor 2 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit
We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live.

As a Technical Support Specialist, you will tackle complex problems, push limits and redefine what's possible. You will demonstrate knowledge and understanding of core product functionality, evaluate impact, prioritize, maintain and proactively drive issues lists for a number of key client accounts.

You will drive investigations, resolve configuration/setup issues and work with the various technical teams to resolve issues. You will also support modification development, delivery, and change management.

Developing positive working relationships with clients and internal support resources is crucial in this role. You will present functional and technical concepts to both client and internal audiences.

Establishing oneself as a primary point of contact for the client and identifying and escalating issues within Manhattan Associates reporting structure is also a key responsibility.

Education and/or Experience

  • A degree in a technical discipline (e.g. Computer Science, Maths or Engineering) is required or equivalent.
  • Commercial awareness, ideally gained from a placement year or a previous role within the technology sector, is highly valued.
  • Excellent communication skills together with the ability to work effectively as part of a team, at all organizational levels, are essential.
  • Strong analytical and problem-solving skills are also required.
  • Experience of any of the following would be an advantage: SQL, XML, XSL, C#, ASP.NET, JavaScript, AJAX, REST based web services, Windows Server/Active Directory.
  • Experience of implementing supply chain products would be an advantage.

Committed to diversity and inclusion

At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration.

  • Technical Support Specialist

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Anker Innovations LTD Vollzeit

    Job Title: Technical Support Specialist IAt Anker Innovations LTD, we are seeking a highly skilled Technical Support Specialist I to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers and internal stakeholders.Key Responsibilities:Technical Support: Provide...

  • Technical Support Specialist

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Anker Innovations LTD Vollzeit

    Job Title: Technical Support Specialist IAt Anker Innovations LTD, we are seeking a highly skilled Technical Support Specialist I to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers and internal stakeholders.Key Responsibilities:Technical Support: Provide...

  • Technical Support Specialist

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

    Join Oracle's Team as a Technical Helpdesk Support SpecialistWe're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.Key Responsibilities:Provide...

  • Technical Support Specialist

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

    Join Oracle's Team as a Technical Helpdesk Support SpecialistWe're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.Key Responsibilities:Provide...

  • Technical Support Specialist

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

    Join Oracle's Team as a Technical Helpdesk Support SpecialistWe're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.Key Responsibilities:Provide...

  • Technical Support Specialist

    vor 3 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

    Join Oracle's Team as a Technical Helpdesk Support SpecialistWe're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.Key Responsibilities:Provide...

  • Technical Support Specialist

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland UBISOFT BLUE BYTE Vollzeit

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Ubisoft Blue Byte. As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our employees, ensuring that our IT infrastructure runs smoothly and efficiently.Key ResponsibilitiesProvide on-site and remote technical support to...

  • Technical Support Specialist

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

    Join Oracle's Team as a Technical Helpdesk Support SpecialistWe're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.Key Responsibilities:Provide...

  • Technical Support Specialist

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

    Join Oracle's Team as a Technical Helpdesk Support SpecialistWe're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.Key Responsibilities:Provide...

  • Technical Support Specialist

    vor 2 Monaten

    Düsseldorf, Nordrhein-Westfalen, Deutschland Anker Innovations LTD Vollzeit

    Job SummaryAnker Innovations LTD is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical expertise and support to our customers and internal teams.Key ResponsibilitiesStrategic thinking in the improvement of Anker's fulfillment and service...

  • Technical Support Specialist

    vor 2 Monaten

    Düsseldorf, Nordrhein-Westfalen, Deutschland Anker Innovations LTD Vollzeit

    Job SummaryAnker Innovations LTD is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical expertise and support to our customers and internal teams.Key ResponsibilitiesStrategic thinking in the improvement of Anker's fulfillment and service...

  • Technical Customer Support Specialist

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit

    We are seeking a skilled Technical Customer Support Specialist to provide exceptional support through both phone and email channels to VIP Customers at Northreach.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.Utilize your in-depth...

  • Technical Customer Support Specialist

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit

    We are seeking a Technical Customer Support Specialist to provide exceptional support through both phone and email channels to VIP Customers at Northreach.Key Responsibilities:Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.Utilize your in-depth knowledge...

  • Technical Support Specialist

    vor 2 Monaten

    Düsseldorf, Nordrhein-Westfalen, Deutschland Anker Innovations LTD Vollzeit

    Job SummaryAnker Innovations LTD is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Field Service team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key Responsibilities:Strategic Thinking: Develop and implement strategies to improve Anker's...

  • Technical Support Specialist

    vor 2 Monaten

    Düsseldorf, Nordrhein-Westfalen, Deutschland Anker Innovations LTD Vollzeit

    Job SummaryAnker Innovations LTD is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Field Service team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key Responsibilities:Strategic Thinking: Develop and implement strategies to improve Anker's...

  • Technical Support Specialist

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is a leading provider of technical support services for fire and security technology. We are seeking a highly motivated Technical Support Technician to join our team and provide exceptional customer service.Key Responsibilities:Liaise with internal technical teams to support customers and sales.Work closely with field sales and...

  • Technical Support Specialist

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is a leading provider of technical support services for fire and security technology. We are seeking a highly motivated and experienced Technical Support Technician to join our team.Key Responsibilities:Liaise with internal technical teams to provide exceptional customer support and sales assistance.Collaborate with field sales...

  • Technical Support Specialist

    vor 1 Monat

    Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is a leading provider of technical support services for fire and security technology. We are seeking a highly motivated and experienced Technical Support Technician to join our team.Key Responsibilities:Liaise with internal technical teams to provide exceptional customer support and sales assistance.Collaborate with field sales...

  • Technical Support Specialist

    vor 2 Monaten

    Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is a leading provider of technical support services for fire and security technology. We are seeking a highly motivated and experienced Technical Support Technician to join our team.Key Responsibilities:Liaise with internal technical teams to provide exceptional customer support and sales assistance.Collaborate with field sales...

  • Technical Support Specialist

    vor 2 Monaten

    Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is a leading provider of technical support services for fire and security technology. We are seeking a highly motivated and experienced Technical Support Technician to join our team.Key Responsibilities:Liaise with internal technical teams to provide exceptional customer support and sales assistance.Collaborate with field sales...