Technical Field Service Specialist

vor 4 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

The ADI Centre of Excellence is seeking a highly motivated Technical Field Service Specialist to deliver exceptional customer service experience. The ideal candidate will work closely with the internal technical team to provide support to customers and sales, while also collaborating with Field Sales & Key Accounts to offer value-added technical services for CCTV, IP Video, and Access Control.

Key Responsibilities:

  • Work with the internal technical team to offer support to customers and sales.
  • Provide technical support for over 300 products from 15 to 20 different vendors, covering all aspects of Fire & Security.
  • Develop and deliver classroom-based training courses.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes and follow all company procedures and protocols.

Requirements:

  • University degree or equivalent.
  • Experience in a similar technical support role within the electronics industry.
  • Fluency in German and English.

What We Offer:

  • Attractive employment conditions.
  • Opportunity to work independently.
  • A varied area of responsibility.
  • Good development opportunities.


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