Technical Support Specialist

vor 4 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland Resideo Vollzeit

The ADI Centre of Excellence is a leading provider of technical support services for fire and security technology. We are seeking a highly motivated Technical Support Technician to join our team and provide exceptional customer service.

Key Responsibilities:

  • Liaise with internal technical teams to support customers and sales.
  • Work closely with field sales and key accounts to provide customers with technical services.
  • Project and system design.
  • After-sales technical support.
  • Diagnosis of faults or technical problems and search for suitable solutions.
  • Preparation of service reports and process documentation.
  • Understanding customer requirements and making appropriate recommendations.

Requirements:

  • University degree or equivalent.
  • Experience in a similar technical support role within the electronics industry.
  • Fluency in German and English.

What We Offer:

  • Attractive employment conditions.
  • Opportunity to work independently.
  • A varied area of responsibility.
  • Good development opportunities.


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