Logistics Business Development Manager

vor 3 Wochen


Munich, Bayern, Deutschland TradeLink Vollzeit
About TradeLink

We are a fast-growing B2B SaaS logistics platform that enables digital transformation and collaborative logistics processes.

At TradeLink, you will have the opportunity to play a significant role in revolutionizing one of the most complex industries. Our remote-first culture offers a high degree of freedom and trust, allowing you to align your professional responsibilities with your personal life and needs.

The Role

As a Senior Customer Success Manager, you will be at the heart of our company, responsible for managing a diverse set of customers to take their logistic processes to the next level - logistics collaboration.

Your goal is to ensure the successful adoption and productive use of our solution by our customers. By joining TradeLink in its current fast-growing phase, you will have the unique opportunity to actively shape the future of logistics.

Key Responsibilities
  • You will act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the desired impact.
  • You will build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders.
  • You will ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
  • You will take ownership of your customers' roll-out processes along all steps of our customers' journey, including partner activation.
  • You will identify, comprehend, and clearly articulate user requirements to enable customer-focused product development.
  • You will proactively identify opportunities within the customer base for up-selling and cross-selling TradeLink services.
  • You will work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network.
Requirements
  • You have 2+ years of experience in a customer-facing role, ideally Customer Success in a B2B SaaS environment.
  • You have already worked in fast-paced environments such as high-growth start-ups or consulting.
  • First experience in the logistics industry is a plus.
  • You like to solve problems in a creative, yet effective way and work in a focused, structured manner.
  • You are a strong team player with a hands-on mentality.
  • You have distinct analytical skills and are highly self-organized with the ability to prioritize.
  • You are business fluent in German and English. Any additional European language is a plus.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per year, depending on experience.
  • Lots of flexibility due to our remote-first setup, allowing you to align your professional responsibilities with your personal life and needs.
  • A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our virtual office and optional offices in Munich & Berlin.
  • An extremely steep learning curve as we invest in your continuous development through regular feedback cycles, a growth budget, and an experienced management team.
  • A team full of passionate, motivated people who contribute to a supportive and inspirational environment.
  • An inclusive culture and diverse teams, which we believe makes us stronger and leads to more innovative solutions.
  • A direct stake in the company's growth and achievements with our VSOP program.


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