Software Customer Support Specialist
vor 13 Stunden
We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.
Key Responsibilities:
- Provide technical support to customers via email, phone, and chat, resolving complex technical issues related to our SaaS products.
- Collaborate with internal teams to identify and resolve product defects, enhancements, and feature requests.
- Develop and implement projects, programs, and processes aligned with the company's strategic direction and needs.
- Stay up-to-date with industry trends, best practices, and emerging technologies related to SaaS and customer support.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience in a technical support and/or consulting role, preferably within a SaaS environment.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
- Proficiency using the Microsoft Office suite and support-related tools and ticketing systems.
What We Offer:
- A dynamic and fast-paced work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading company in the industrial software industry.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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