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Software Customer Support Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit
Job Description

We are seeking a highly skilled and experienced Technical Support and Consulting Expert to join our team at Siemens Industry Software GmbH. As a key member of our Customer Support team, you will be responsible for providing advanced technical support and consulting services to our customers, ensuring their success in achieving their business objectives.

Key Responsibilities:

  • Provide technical support to customers via various communication channels, including email, phone, and chat.
  • Diagnose and resolve complex technical issues related to our software products, including software configuration, integrations, data migration, performance, and production support.
  • Collaborate with internal teams to raise and resolve issues requiring deeper technical knowledge.
  • Participate in the entire project lifecycle, including implementation, installation, configuration, testing, deployment, and post-production support.
  • Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
  • Support the management of customer expectations and provide guidance on best practices for using our software solutions.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Experience in a technical support and/or consulting role, preferably within a software environment.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Business language proficiency in English and French, with a foundational understanding of German.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
  • Proficiency using the Microsoft Office suite and support-related tools and ticketing systems.
  • Experience with SQL, APIs, and common web technologies (HTML, CSS, JavaScript) is a plus.
  • Proven experience in solution design and the ability to translate business requirements into technical solutions.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Customer-focused mindset with a passion for delivering exceptional service.

Preferred Qualifications:

  • Prior experience in the B2B market segment and/or the Electronics industry.

About Siemens Industry Software GmbH:

We are a world-leading industrial software company, providing innovative solutions to help our customers succeed in their business objectives. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. We are an equal opportunity employer and value diversity at our company.

Why Work with Us:

We offer a range of benefits and rewards, including flexible working arrangements, competitive salaries, and opportunities for professional development. We are committed to making a positive impact on our customers, employees, and the wider community.