Technical Support Specialist for Software Solutions

vor 4 Wochen

Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit

About Siemens Industry Software GmbH

Siemens Industry Software GmbH is a prominent player in the realm of industrial software, providing innovative solutions that enhance the efficiency and effectiveness of the global electronics supply chain. Our platform leverages extensive data to deliver actionable insights throughout the product lifecycle, serving a vast community of engineering and supply chain professionals.

Position Overview

We are currently seeking a motivated Technical Support Specialist to join our dedicated team. This role is essential in assisting our expanding user community in maximizing the value of our software solutions. As a key liaison for customer interactions, you will play a vital role in nurturing client relationships and ensuring a high level of customer satisfaction.

Key Responsibilities

  • Deliver exceptional support services across various software products to our growing clientele through multiple communication channels.
  • Provide detailed information and insights regarding product functionalities and features.
  • Conduct training sessions to guide customers in the effective implementation and utilization of our software.
  • Act as the customer advocate by documenting feedback and relaying insights to the Product and Engineering teams.
  • Troubleshoot software issues and escalate technical problems to facilitate prompt resolutions.
  • Collaborate with cross-functional teams to investigate and resolve customer inquiries.
  • Contribute to the design and testing phases of new software during the development process.
  • Identify opportunities for process enhancements and automation to improve customer and team efficiency.
  • Thrive in a fast-paced, dynamic environment while maintaining professionalism in all interactions.

Qualifications

  • Possess a college degree or equivalent experience.
  • Fluent in French, English, and German, with strong communication skills.
  • Experience in a technical support or SaaS customer service role, providing support during business hours.
  • Proficient in software and hardware technologies, with a quick learning ability for various applications.
  • Excellent written and verbal communication skills, capable of conveying complex technical information clearly.
  • Demonstrate a professional demeanor and a commitment to customer service.
  • Possess strong problem-solving skills and a genuine passion for assisting others.
  • Exhibit a collaborative work style and self-motivation.
  • Organizational skills to manage multiple projects effectively.
  • Familiarity with MS Office Suite or equivalent software.
  • Basic understanding of database management, customer relationship management, and enterprise resource planning systems.

Preferred Qualifications

  • Prior experience in B2B, SaaS, or on-premises software support.
  • Experience with ticketing systems such as Zendesk, ServiceCloud, or ServiceNow.
  • Background in the Electronics or Purchasing sectors.

Why Join Us?

At Siemens Industry Software, we value flexibility and offer a supportive work environment that encourages professional growth. Our commitment to diversity and inclusion ensures that all employees feel valued and respected.

If you are looking to make a meaningful impact in the software industry, we invite you to explore opportunities with us.

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