Aktuelle Jobs im Zusammenhang mit Software Customer Support Specialist - Munich, Bayern - Siemens Industry Software GmbH
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Software Customer Support Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit{"title": "Software Customer Support Specialist", "description": "Job Title: Software Customer Support SpecialistAt Siemens Industry Software GmbH, we are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team in the EMEA region. As a key member of our support team, you will be responsible for providing...
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Software Customer Support Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit{"title": "Software Customer Support Specialist", "description": "Job Title: Software Customer Support SpecialistAt Siemens Industry Software GmbH, we are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team in the EMEA region. As a key member of our support team, you will be responsible for providing...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistSiemens Industry Software GmbH is seeking a highly skilled Software Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistSiemens Industry Software GmbH is seeking a highly skilled Software Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and...
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Software Customer Support Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
Vor 4 Tagen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers.Key ResponsibilitiesProvide technical support to customers via email,...
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Software Customer Support Specialist
Vor 3 Tagen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistAbout the Role:We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our growing user base.Key...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers in the EMEA region.Key ResponsibilitiesProvide technical...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers in the EMEA region.Key ResponsibilitiesProvide technical...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
Vor 5 Tagen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistAbout the Role:We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support services to our growing client base.Key Responsibilities:Provide...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistWe are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional support services to our growing client base, ensuring customer satisfaction, and driving...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistWe are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional support services to our growing client base, ensuring customer satisfaction, and driving...
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Software Customer Support Specialist
vor 1 Woche
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers in the EMEA region.Key ResponsibilitiesProvide technical support to...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our growing user base.Key Responsibilities:Provide timely and effective...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our growing user base.Key Responsibilities:Provide timely and effective...
Software Customer Support Specialist
vor 2 Monaten
We are seeking a highly skilled and experienced Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers, ensuring their success in their business objectives.
Key Responsibilities- Technical Support and Troubleshooting:
- Provide expert technical support to customers via various communication channels.
- Diagnose and resolve complex technical issues related to our software products, including configuration, integrations, data migration, performance, and production support.
- Collaborate with internal teams to raise and resolve issues requiring deeper technical knowledge.
- Participate in the entire project lifecycle, including implementation, installation, configuration, testing, deployment, and post-production support.
- Interact with customers to understand their technical issues, gather necessary information, and provide timely updates on the status of their cases.
- Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
- Support the management of customer expectations and provide guidance on best practices for using our software solutions.
- Consulting and Solution Design:
- Lead the solution design elements to address customer business requirements and act as a trusted advisor to address business problems, ensuring that the technical integrity of the solution remains aligned with requirements and value delivery throughout a project.
- Translate business requirements into specific process-aligned designs for our software solutions based on industry domain knowledge and best practices.
- Provide guidance and advice to Sales/PreSales pursuits and Services projects.
- Develop and implement projects, programs, and processes aligned with our strategic direction and needs.
- Maintain an understanding of preferred data integration methods to enable our solutions.
- Continuous Improvement, Collaboration, and Escalation:
- Collaborate with engineering and product development teams to identify and resolve product defects, enhancements, and feature requests.
- Escalate unresolved issues to appropriate teams, ensuring thorough documentation and communication.
- Participate in cross-functional team meetings to discuss ongoing issues, share insights, and improve support processes.
- Actively participate in internal knowledge-sharing initiatives and contribute to the development of support documentation, FAQs, and knowledge base articles.
- Identify opportunities for process improvements and contribute to the enhancement of support workflows.
- Stay up to date with industry trends, best practices, and emerging technologies related to software and customer support.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
- Experience in a technical support and/or consulting role, preferably within a software environment.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Business language proficiency in English and French, with a foundational understanding of German.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
- Proficiency using the Microsoft Office suite and support-related tools and ticketing systems.
- Experience with SQL, APIs, and common web technologies is a plus.
- Proven experience in solution design and the ability to translate business requirements into technical solutions.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Customer-focused mindset with a passion for delivering exceptional service.
- Experience in the B2B market segment and/or the Electronics industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking to make a difference, we encourage you to apply for this exciting opportunity.
