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Customer Support Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Remote Team Solutions Vollzeit
Overview of the Customer Support Specialist Role

We are seeking a dedicated Customer Support Specialist to serve as the essential connection between Remote Team Solutions and our valued customers.

The ideal candidate will effectively address customer inquiries, concerns, and feedback, ensuring that customer satisfaction remains a top priority in all interactions.

Key Qualifications:
  • Flexibility with shift availability and potential office transfers
  • Previous experience in customer support, ideally in a call center environment
  • Capability to thrive under pressure while managing multiple responsibilities
  • Proficient in computer operations
  • Strong command of English, particularly in verbal communication
  • Full availability for interviews
  • Ability to work collaboratively within a team
  • Strong problem-solving abilities and resilience under stress
  • High School diploma or Bachelor's Degree
Core Responsibilities:
  • Act as the initial point of contact for customers reaching out to the company
  • Accurately input customer data into the database in a timely manner
  • Maintain a courteous and professional demeanor in all customer communications
  • Efficiently handle customer complaints and issues until resolved
  • Simultaneously manage order registration and data entry during customer calls
  • Ensure confidentiality of customer information
  • Adhere to company policies and procedures to guarantee optimal customer satisfaction
  • Follow up on customer orders as necessary