Aktuelle Jobs im Zusammenhang mit Software Support Specialist - Munich, Bayern - Aspire Software
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Software Customer Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit{"title": "Software Customer Support Specialist", "description": "Job Title: Software Customer Support SpecialistAt Siemens Industry Software GmbH, we are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team in the EMEA region. As a key member of our support team, you will be responsible for providing...
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Software Customer Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit{"title": "Software Customer Support Specialist", "description": "Job Title: Software Customer Support SpecialistAt Siemens Industry Software GmbH, we are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team in the EMEA region. As a key member of our support team, you will be responsible for providing...
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Software Technical Support Specialist
Vor 4 Tagen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Technical Support SpecialistJob Summary: We are seeking a skilled Software Technical Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will provide exceptional technical support to our customers, ensuring their successful use of our software solutions.Key...
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Software Customer Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.Key Responsibilities:Provide technical...
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Software Customer Support Specialist
vor 1 Woche
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers.Key ResponsibilitiesProvide technical support to customers via email,...
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Software Technical Support Specialist
Vor 6 Tagen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Technical Support SpecialistAre you a problem-solver with a passion for delivering exceptional customer experiences? As a Software Technical Support Specialist at Siemens Industry Software GmbH, you will be the central point of contact for our growing user base, providing support services across multiple products through various channels.Key...
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Software Customer Support Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers in the EMEA region.Key ResponsibilitiesProvide technical support to...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers in the EMEA region.Key ResponsibilitiesProvide technical...
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Software Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers in the EMEA region.Key ResponsibilitiesProvide technical...
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Software Customer Support Specialist
vor 1 Woche
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistAbout the Role:We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support services to our growing client base.Key Responsibilities:Provide...
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Software Customer Support Specialist
vor 1 Woche
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistAbout the Role:We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our growing user base.Key...
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Software Customer Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistJoin Siemens Industry Software GmbH as a Software Customer Support Specialist and be part of a dynamic team that provides exceptional support to our growing user base. As a key member of our EMEA region team, you will be responsible for maintaining client relationships, ensuring customer satisfaction, and providing stellar...
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Software Customer Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistJoin Siemens Industry Software GmbH as a Software Customer Support Specialist and be part of a dynamic team that provides exceptional support to our growing user base. As a key member of our EMEA region team, you will be responsible for maintaining client relationships, ensuring customer satisfaction, and providing stellar...
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Software Customer Support Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitJob Title: Software Customer Support SpecialistAbout the Role:We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support services to our growing client base.Key Responsibilities:- Provide...
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Software Customer Support Specialist
Vor 7 Tagen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistSupplyframe, recently acquired by Siemens AG, is the leading Design-to-Source Intelligence platform for the global electronics value chain. As a Software Customer Support Specialist, you will be part of our growing team in the EMEA region, providing excellent support services to our growing client base. Your primary...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistJoin Siemens Industry Software GmbH as a Software Customer Support Specialist and be part of a dynamic team that provides exceptional support to our growing user base. As a key member of our EMEA region team, you will be responsible for maintaining client relationships, ensuring customer satisfaction, and providing stellar...
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Software Customer Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitSoftware Customer Support SpecialistJoin Siemens Industry Software GmbH as a Software Customer Support Specialist and be part of a dynamic team that provides exceptional support to our growing user base. As a key member of our EMEA region team, you will be responsible for maintaining client relationships, ensuring customer satisfaction, and providing stellar...
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Software Customer Support Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Siemens Industry Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers.Key ResponsibilitiesProvide technical support to customers via email,...
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IT Support Specialist
vor 1 Woche
Munich, Bayern, Deutschland Remote Team Solutions VollzeitJob Title: IT Support SpecialistJob Summary:We are seeking a highly skilled and motivated IT Support Specialist to join our team at Remote Team Solutions. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide...
Software Support Specialist
vor 2 Monaten
We are seeking a highly skilled Software Support Specialist to join our team at Aspire Software. As a key member of our support team, you will be responsible for providing top-notch support to our valued customers, ensuring they have a seamless experience with our software solutions.
Key Responsibilities- Customer Interaction
- Provide direct support and guidance to customers on how to use our software
- Analyze customer issues and requests, escalating to development teams for bug resolution or to the professional services team for service requests
- Issue Analysis and Resolution
- Address business logic issues, determining if they are user errors or software errors
- Handle interface and API integration incidents, such as infrastructure failures and invalid messages
- Troubleshoot software malfunctions, including exceptions and crashes
- Diagnose and resolve infrastructure-related failures, such as unreachable systems and stopped services
- Follow up on support topics both internally and with customers to ensure timely resolution
- Routine Maintenance
- Execute routine updates and installations for on-premise installations
- Perform configuration tasks as required
- Escalation Handling
- Respond to escalations and incidents, executing escalation procedures as necessary
- Keep customers informed and ensure the incident is documented
- On-call Duties
- Participate in a 24/7 on-call team that handles rare critical customer emergencies during nights and weekends (with attractive compensation)
- At least 1+ years experience in a Software Support role or similar is essential
- At least 1+ year of professional experience in direct customer support for software systems is essential
- Fluent in German and English (C1 level or better) is essential
- Experience in the logistics industry is highly advantageous
- Strong customer service skills and the ability to effectively communicate with customers to solve their issues
- Comfortable working with a diverse range of customers, from medium-sized businesses to multinational corporations
- Motivation and ability to work with state-of-the-art technologies in both SaaS and on-premise environments
- Willingness to learn the functionality of our product and the business processes it supports within the transport and logistics sector
- Reliable, well-organized, and able to take responsibility for your tasks
- Ability to determine when to solve a problem independently and when to collaborate with domain experts
- Legally authorised to work in Germany
- International Environment: Work with customers from all over Europe. Be part of a global network of software companies in different industries and markets
- Expert Team: Join a team of highly skilled and motivated experts
- Supportive Work Environment: Benefit from a workplace that values talent, motivation and encourages professional growth and development
- Cutting-edge Product: Be part of a product that is both well-established and continuously evolving with modern technologies and industry developments
