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    {"title": "Software Customer Support Specialist", "description": "Job Title: Software Customer Support SpecialistAt Siemens Industry Software GmbH, we are seeking a highly skilled and customer-focused Software Customer Support Specialist to join our team in the EMEA region. As a key member of our support team, you will be responsible for providing...

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Software Customer Support Specialist

vor 2 Monaten

Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit
Job Title: Software Customer Support

We are seeking a highly skilled Software Customer Support professional to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers in the EMEA region.

Key Responsibilities:
  • Provide technical support to customers via email, phone, and chat, diagnosing and resolving complex technical issues related to our SaaS products.
  • Collaborate with internal and external stakeholders to ensure customer success and provide guidance on best practices for using our software solutions.
  • Participate in cross-functional team meetings to discuss ongoing issues, share insights, and improve support processes.
  • Stay up to date with industry trends, best practices, and emerging technologies related to SaaS and customer support.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Experience in a technical support and/or consulting role, preferably within a SaaS environment.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Business language proficiency in English and French with a foundational understanding of German.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
What We Offer:

As a Software Customer Support professional at Siemens Industry Software GmbH, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our customers. We offer a competitive salary, benefits, and a chance to work with cutting-edge technology.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens Industry Software GmbH is a world leader in industrial software, and we are committed to making a difference in the world. If you want to make a difference, make it with us.