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Software Support Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Aspire Software Vollzeit

About Aspire Software

Aspire Software is a leading provider of mission-critical software solutions across diverse industries. As the operational arm of Valsoft Corp, we manage and operate a global portfolio of wholly owned software companies, fostering rapid growth through industry best practices and decentralized operations.

About CADIS GmbH

CADIS GmbH is a trusted name in the logistics sector for over 20 years. As part of the Aspire Software portfolio, CADIS focuses on developing and investing in its cadis software suite, which optimizes planning, execution, and analysis of operational processes for freight transport.

The Role: Software Application Support Agent

We are seeking a dedicated Software Application Support Agent to join our team in Munich. In this role, you will be the primary point of contact for our customers, providing expert support and guidance on our advanced software solutions.

Your Responsibilities
  • Provide direct technical assistance and troubleshooting to customers using our logistics software.
  • Analyze customer issues and requests, escalating complex problems to development teams or professional services for resolution.
  • Diagnose and resolve software malfunctions, including exceptions, crashes, and interface integration issues.
  • Troubleshoot infrastructure-related failures, such as unreachable systems and stopped services.
  • Execute routine updates and installations for on-premise software deployments.
  • Perform configuration tasks as required to ensure optimal system performance.
  • Participate in a 24/7 on-call rotation (with attractive compensation) to handle critical customer emergencies after adequate training and experience.
Your Profile
  • Minimum of 1+ year of experience providing technical support for software applications.
  • Strong analytical and problem-solving skills with a focus on delivering exceptional customer service.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Proficiency in troubleshooting software issues and understanding technical documentation.
  • Experience working with on-premise software deployments is a plus.

If you are passionate about providing top-notch support and thrive in a dynamic environment, we encourage you to apply.