Customer Care Representative
vor 4 Wochen
About the Role
We are seeking a highly skilled Customer Care Representative to join our team at Miles Mobility. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities
- Provide timely and effective support to customers via phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our products and services to provide accurate information to customers
- Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in German and/or Dutch language
- Experience in customer-facing roles or customer service
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
About Us
Miles Mobility is a leading provider of car-sharing and car-subscription services in Germany and Belgium. We are committed to making mobility more sustainable, accessible, and enjoyable for everyone. Join our team and be part of a dynamic and innovative company that is shaping the future of transportation.
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