Globally Connected Customer Experience Coordinator

vor 3 Wochen


Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

At Workstation Customer Care, we're proud to be part of a network of several airlines, each with its own unique culture and style of service.

Company Overview

We're a third-party service provider that coordinates the caretaking for our clients' frequent flyers, ensuring a seamless experience across our vast global network.

Job Summary

We're seeking a highly skilled and empathetic customer experience coordinator to join our team. As a key member of our customer care department, you'll be responsible for providing exceptional service to our frequent flyers, assisting them in enjoying their club program benefits.

Key Responsibilities

As a customer experience coordinator, you'll be handling:

  • Responding to inbound telephone calls from members and efficiently handling reservation requests, complaints, and inquiries regarding all club program benefits.
  • Data entry, summarizing, and documenting the conversation and actions of each call.
  • Handling lower-level complaints and providing resolution using network procedures and standards.
  • Welcoming new members and encouraging them to use their program benefits.

Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • Ability to work shifts, including evenings and weekends.
  • Empathetic listening skills and persuasive speaking abilities.
  • Ability to handle multiple tasks and balance priorities.
  • Computer literacy with the ability to learn customer service software applications.
  • Fluency in Dutch.

Benefits

We offer a competitive salary range of €35,000 - €45,000 per year, depending on experience, as well as opportunities for professional growth and development.

Work Environment

You'll be working in a dynamic and fast-paced call center environment, with a focus on providing exceptional customer service.

Wir freuen uns Sie kennenzulernen.



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