Customer Relationship Management Expert
vor 4 Wochen
- Formulating and implementing CRM initiatives to align with sales goals and enhance customer lifetime value throughout various stages of the customer journey (e.g., lead generation, onboarding, engagement, loyalty, retention).
- Working collaboratively with sales, marketing, and service departments to identify, define, and fulfill new business needs.
- Identifying pertinent customer information and continuously refining the customer database for effective segmentation and tailored communication, while adhering to GDPR standards.
- Evaluating CRM campaign performance metrics to extract strategic insights for optimizing CRM approaches.
- Managing multi-channel campaigns for customer acquisition (conquest activities) and ensuring uniform brand experiences across all interaction points to cultivate customer loyalty.
- Supervising lead nurturing and establishing lead management processes from conception to execution, including defining KPIs and monitoring outcomes.
- Directing customer data management initiatives, including database segmentation and enhancing data integrity within Salesforce.
- Reporting critical lead management outcomes up to the sales conversion rate and driving data cleansing initiatives as necessary.
- Collaborating with external partners to provide high-quality services that meet company standards.
- Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Economics, or a related business field.
- A minimum of 3 years of relevant professional experience in CRM management and lead generation within a dynamic setting, such as consultancy, start-up, or agency.
- Proficiency in sales and service management utilizing Salesforce CRM.
- Salesforce certifications are advantageous.
- Comprehension of sales processes and procedures.
- Strong analytical capabilities, solution-oriented mindset, and a collaborative team player.
- Fluency in English with excellent presentation skills.
- A competitive salary and comprehensive benefits package.
- Flexible working hours and a hybrid work model.
- Opportunities for ongoing learning and professional growth.
- Car sharing and leasing mobility programs.
- Complimentary daily lunch at the office canteen and subsidized breakfast snacks.
- Free access to the company gym.
- Opportunities to participate in company sports clubs, including tennis, soccer, yoga, and golf.
- A highly international work environment.
-
Customer Relationship Management Expert
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitPosition Overview: CRM SpecialistWe are seeking a dedicated CRM Specialist to enhance our customer relationship management efforts at Hyundai. This role is pivotal in developing strategies that align with our sales goals and improve customer lifetime value throughout various stages of the customer journey.Key Responsibilities:Formulate and implement CRM...
-
Customer Relationship Management Expert
vor 3 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe are seeking a CRM Operations SpecialistYour Responsibilities:Formulate and implement CRM strategies aimed at achieving sales goals and enhancing Customer Lifetime Value (CLV) throughout various customer journey phases, including lead acquisition, onboarding, engagement, loyalty, and retention.Work collaboratively with sales, marketing, and service...
-
Customer Relationship Management Expert
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe are seeking a CRM Specialist Key Responsibilities: Formulate and implement CRM initiatives aimed at achieving sales goals and enhancing Customer Lifetime Value (CLV) throughout various customer journey phases, including lead acquisition, onboarding, engagement, loyalty, and retention. Collaborate with sales, marketing, and service departments to...
-
Customer Relationship Management Expert
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe are seeking a CRM Specialist Key Responsibilities:Formulate and implement CRM strategies to align with sales goals and enhance Customer Lifetime Value (CLV) throughout various customer journey phases, including lead acquisition, onboarding, engagement, loyalty, and retention.Work collaboratively with sales, marketing, and service departments to identify,...
-
Teamleiter (m/w/d) Customer Experience
Vor 2 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitAls Führungskraft bei Hyundai Motor Deutschland sind Sie verantwortlich für die digitale Transformation des Unternehmens. Ihre Aufgaben umfassen die Definition strategischer und taktischer Ziele für die Themenfelder digitale Plattformen, Innovationsprojekte, Kundendatenmanagement und Customer Relationship Management. Sie entwickeln Lösungen, Prozesse und...
-
Teamleiter (m/w/d) Customer Experience
Vor 2 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitAls Führungskraft bei Hyundai Motor Deutschland sind Sie verantwortlich für die digitale Transformation des Unternehmens. Ihre Aufgaben umfassen die Definition strategischer und taktischer Ziele für die Themenfelder digitale Plattformen, Innovationsprojekte, Kundendatenmanagement und Customer Relationship Management. Sie entwickeln Lösungen, Prozesse und...
-
Customer Experience Manager
Vor 4 Tagen
Offenbach, Hessen, Deutschland VDE VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service & Support Specialist. As a key member of our organization, you will be responsible for ensuring that customer inquiries and issues are resolved efficiently and effectively.Key ResponsibilitiesCoordinate and manage customer projects, ensuring...
-
Customer Experience Manager
Vor 6 Tagen
Offenbach, Hessen, Deutschland VDE VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service & Support Specialist. As a key member of our organization, you will be responsible for ensuring that customer inquiries and issues are resolved efficiently and effectively.Key ResponsibilitiesCoordinate and manage customer projects, ensuring...
-
Windows Client Management Expert
vor 24 Stunden
Offenbach, Hessen, Deutschland glueckkanja AG VollzeitJobbeschreibungWir suchen einen erfahrenen Windows Client Management Experten, der sich auf die Implementierung und Optimierung von Microsoft Cloud-Lösungen spezialisiert hat. Als Teil unseres Produktteams bei glueckkanja AG werden Sie an der Entwicklung und Pflege von Windows Client Management-Lösungen für unsere Kunden beteiligt...
-
Windows Client Management Expert
vor 24 Stunden
Offenbach, Hessen, Deutschland glueckkanja AG VollzeitJobbeschreibungWir suchen einen erfahrenen Windows Client Management Experten, der sich auf die Implementierung und Optimierung von Microsoft Cloud-Lösungen spezialisiert hat. Als Teil unseres Produktteams bei glueckkanja AG werden Sie an der Entwicklung und Pflege von Windows Client Management-Lösungen für unsere Kunden beteiligt...
-
Customer Service
Vor 4 Tagen
Offenbach, Hessen, Deutschland VDE VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service & Support Specialist. As a key member of our organization, you will be responsible for ensuring that customer inquiries and issues are resolved efficiently and effectively.Key ResponsibilitiesCoordinate and manage customer projects, ensuring...
-
Customer Service
Vor 6 Tagen
Offenbach, Hessen, Deutschland VDE VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service & Support Specialist. As a key member of our organization, you will be responsible for ensuring that customer inquiries and issues are resolved efficiently and effectively.Key ResponsibilitiesCoordinate and manage customer projects, ensuring...
-
Teamleiter (m/w/d) Customer Experience
Vor 5 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitAls Führungskraft für Kundenerlebnis bei Hyundai Motor Deutschland sind Sie ein wichtiger Teil der digitalen Transformation des Unternehmens. Ihre Aufgaben umfassen die Definition strategischer und taktischer Ziele für die Themenfelder digitale Plattformen, Innovationsprojekte, Kundendatenmanagement und Customer Relationship Management. Sie entwickeln...
-
Customer Service Coordinator
vor 1 Woche
Offenbach, Hessen, Deutschland VDE VollzeitAbout VDEVDE is a leading company in the industry, and we're looking for a skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met.Key ResponsibilitiesCustomer LiaisonAct as a liaison between customers,...
-
Customer Service Coordinator
Vor 4 Tagen
Offenbach, Hessen, Deutschland VDE VollzeitAbout VDEVDE is a leading company in the industry, and we're looking for a skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met.Key ResponsibilitiesCustomer LiaisonAct as a liaison between customers,...
-
Offenbach, Hessen, Deutschland Helaba VollzeitIhre AufgabenAls operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozesse (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert.Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
-
Offenbach, Hessen, Deutschland Helaba VollzeitIhre AufgabenAls operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozesse (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert.Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
-
Offenbach, Hessen, Deutschland Helaba VollzeitIhre Aufgaben Als operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozess (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert. Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
-
Offenbach, Hessen, Deutschland Helaba VollzeitIhre AufgabenAls operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozesse (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert.Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
-
Customer Support Specialist
Vor 4 Tagen
Offenbach, Hessen, Deutschland Teleperformance VollzeitAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Teleperformance team, you will be responsible for providing top-notch technical support to our clients, specifically in the area of imaging products.As a Customer Support Specialist, you will be the primary...
