Customer Service Coordinator

vor 1 Woche

Offenbach, Hessen, Deutschland VDE Vollzeit

About VDE

VDE is a leading company in the industry, and we're looking for a skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met.

Key Responsibilities

  • Customer Liaison
    • Act as a liaison between customers, technical teams, and certification offices to resolve customer inquiries and issues.
  • Project Coordination
    • Coordinate, manage, and support projects to ensure timely completion and customer satisfaction.
  • Calculation and Data Management
    • Create accurate calculations in collaboration with sales and technical teams to ensure data integrity.
  • Customer Data and Delivery Scheduling
    • Manage customer data and coordinate delivery schedules to ensure seamless customer experience.
  • Customer Inquiries and Complaints
    • Handle customer inquiries, complaints, and work closely with global service locations to resolve issues.
  • Meetings and Events
    • Plan and facilitate customer meetings and participate in events and trade shows to build relationships and promote our services.

Requirements

  • Qualifications
    • Completed commercial training or equivalent qualification.
  • Experience
    • Previous experience in customer service or a related field.
  • Skills
    • Service-oriented mindset.
    • Attention to detail and quality-conscious.
    • Strong time management and reliability.
    • Team player with excellent communication skills.
    • Fluent in German and English (additional languages are a plus).

What We Offer

  • Competitive Salary and Benefits
    • Competitive salary and benefits package.
  • Perks and Social Benefits
    • Various perks and social benefits.
  • Career Development Opportunities
    • Opportunities for career development within the company.
  • Supportive Work Environment
    • Supportive work environment and team activities.
  • Health and Wellness Incentives
    • Health and wellness incentives.
  • Structured Onboarding Program
    • Structured onboarding program.

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