Customer Relationship Management Expert
vor 3 Wochen
- Formulate and implement CRM strategies aimed at achieving sales goals and enhancing Customer Lifetime Value (CLV) throughout various customer journey phases, including lead acquisition, onboarding, engagement, loyalty, and retention.
- Work collaboratively with sales, marketing, and service departments to identify, define, and fulfill new business requirements.
- Pinpoint essential customer data and consistently enhance the customer database for effective segmentation and tailored communication, ensuring adherence to GDPR regulations.
- Evaluate CRM campaign performance metrics to extract strategic insights for refining CRM initiatives.
- Manage multi-channel campaigns for new customer acquisition, ensuring a cohesive brand experience across all customer touchpoints to promote loyalty.
- Oversee lead nurturing processes and develop lead management frameworks from conception to execution, including defining KPIs and monitoring outcomes.
- Direct customer data management activities, focusing on database segmentation and improving data quality within Salesforce.
- Report critical lead management outcomes, including sales conversion rates, and drive data cleansing initiatives as necessary.
- Collaborate with external partners to provide high-quality services that meet company standards.
- Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, Economics, or a related business field.
- A minimum of 3 years of pertinent professional experience in CRM management and lead generation within a dynamic setting, such as consultancy, start-up, or agency.
- Proficient in sales and service management utilizing Salesforce CRM.
- Salesforce certifications are advantageous.
- Comprehension of sales processes and methodologies.
- Strong analytical capabilities, solution-oriented mindset, and ability to work collaboratively.
- Fluency in English with exceptional presentation skills.
- A competitive salary and comprehensive benefits package.
- Flexible working hours and a hybrid work model.
- Opportunities for continuous learning and professional growth.
- Access to car sharing and leasing mobility programs.
- Complimentary daily lunch at the office canteen and subsidized breakfast snacks.
- Free access to the company gym.
- Possibilities to participate in company sports clubs, including tennis, soccer, yoga, and golf.
- A highly international work environment.
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Customer Relationship Management Expert
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitPosition Overview: CRM SpecialistWe are seeking a dedicated CRM Specialist to enhance our customer relationship management efforts at Hyundai. This role is pivotal in developing strategies that align with our sales goals and improve customer lifetime value throughout various stages of the customer journey.Key Responsibilities:Formulate and implement CRM...
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Customer Relationship Management Expert
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe are seeking a CRM Operations SpecialistYour responsibilities will include:Formulating and implementing CRM initiatives to align with sales goals and enhance customer lifetime value throughout various stages of the customer journey (e.g., lead generation, onboarding, engagement, loyalty, retention).Working collaboratively with sales, marketing, and service...
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Customer Relationship Management Expert
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe are seeking a CRM Specialist Key Responsibilities: Formulate and implement CRM initiatives aimed at achieving sales goals and enhancing Customer Lifetime Value (CLV) throughout various customer journey phases, including lead acquisition, onboarding, engagement, loyalty, and retention. Collaborate with sales, marketing, and service departments to...
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Customer Relationship Management Expert
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitWe are seeking a CRM Specialist Key Responsibilities:Formulate and implement CRM strategies to align with sales goals and enhance Customer Lifetime Value (CLV) throughout various customer journey phases, including lead acquisition, onboarding, engagement, loyalty, and retention.Work collaboratively with sales, marketing, and service departments to identify,...
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Teamleiter (m/w/d) Customer Experience
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Teamleiter (m/w/d) Customer Experience
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Customer Experience Manager
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Customer Service Coordinator
vor 1 Woche
Offenbach, Hessen, Deutschland VDE VollzeitAbout VDEVDE is a leading company in the industry, and we're looking for a skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met.Key ResponsibilitiesCustomer LiaisonAct as a liaison between customers,...
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Customer Service Coordinator
Vor 4 Tagen
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Offenbach, Hessen, Deutschland Helaba VollzeitIhre AufgabenAls operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozesse (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert.Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
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Offenbach, Hessen, Deutschland Helaba VollzeitIhre AufgabenAls operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozesse (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert.Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
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Offenbach, Hessen, Deutschland Helaba VollzeitIhre AufgabenAls operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozesse (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert.Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
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Offenbach, Hessen, Deutschland Helaba VollzeitIhre Aufgaben Als operativer Experte sind Sie Ansprechpartner für den gesamten Lebenszyklus der ITSM-Prozess (insb. IT-Change Management) und sind Teil von einem engagierten Team, welches sich rund um die ITSM-Prozesse der Helaba kümmert. Durch geeignete Prüfungen liefern Sie einen wesentlichen Beitrag zum Prozessablauf und fordern die korrekte und...
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