Technical Support Specialist
vor 3 Wochen
Customer Support Engineer - EMEA
At Anyscale, we are dedicated to making distributed computing accessible to software developers of all levels. We are commercializing a widely-used open-source project that fosters an ecosystem of libraries for scalable machine learning. Numerous companies have integrated Ray into their technology stacks to enhance the development of AI applications in real-world scenarios.
As Anyscale's inaugural Customer Support Engineer in the EMEA region, you will be instrumental in defining our customer support strategy and ensuring the success of our clients. We seek individuals who thrive in dynamic, technical environments and enjoy collaborating across various functions, including product, engineering, and sales.
Key Responsibilities:
- Provide exceptional technical assistance to our clients, ensuring a high level of satisfaction.
- Diagnose and resolve issues related to Ray and the Anyscale platform.
- Work closely with product and software engineering teams to tackle complex challenges and optimize system performance.
- Enhance the process of issue triage, reporting, and analysis to gain insights into customer challenges.
- Continuously refine the Customer Support process through improvements and effective tracking, leveraging your leadership experience.
- Aid in the creation of support materials, including documentation and knowledge base articles.
Required Qualifications:
- A minimum of 3 years of experience in a technical capacity, such as customer support or software engineering.
- At least 3 years of experience with technical products in the Machine Learning sector.
- A minimum of 1 year of experience with a major cloud service provider (AWS, GCP).
- At least 1 year of experience in a team leadership role.
- Proficiency in Python for Data Science, Machine Learning, or distributed systems applications.
- Familiarity with Machine Learning applications and technologies.
- Excellent communication and interpersonal skills.
- A highly organized approach to tracking and resolving issues.
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