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Cybersecurity Technical Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Westcon-Comstor Vollzeit

Job Summary:

We are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Westcon-Comstor. As a Senior Cybersecurity Support Engineer, you will be responsible for providing post-sales technical support to our valued customers, specializing in Palo Alto Networks technologies.

Key Responsibilities:

  • Technical Support and Troubleshooting: Provide expert technical support and troubleshooting services to customers, ensuring timely and effective resolution of complex issues.
  • Collaboration and Communication: Collaborate with clients and internal teams to identify and resolve technical issues, utilizing excellent communication and problem-solving skills.
  • Staying Current: Stay informed about the latest cybersecurity trends, technologies, and best practices, ensuring our customers receive the highest level of support.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
  • Experience: Minimum of 5 years of experience in a technical support or engineering role in cybersecurity, with a strong focus on Palo Alto Networks security solutions.
  • Skills: Proficiency in network security, firewalls, VPNs, and other cybersecurity technologies, as well as knowledge of security protocols, encryption technologies, and authentication methods.

What We Offer:

As a Cybersecurity Technical Support Specialist at Westcon-Comstor, you will have the opportunity to work with a leading networking technology company, delivering exceptional customer service and contributing to the success of our customers.