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Technical Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Stefanini Germany Vollzeit
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Stefanini Germany. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide face-to-face IT support to clients, resolving technical issues and answering queries in a timely and professional manner.
  • Install, move, and de-install hardware as required, ensuring minimal disruption to clients' work.
  • Diagnose and resolve technical issues related to personal hardware, software, and systems.
  • Test and implement system and application changes, preparing scripts in MS Windows 10 and MS Office 365 environments.
  • Manage small projects related to new hardware or software installations, ensuring seamless integration and minimal downtime.
  • Install software, patches, and updates using MS SCCM, ensuring clients' systems are up-to-date and secure.
Requirements
  • 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
  • General end-user technology knowledge, including end-user workspace platforms and Microsoft platforms.
  • ITSM tool set experience, preferably with ticket management software.
  • Excellent English and German language skills, both written and spoken.
  • Strong problem-solving, analytical, and customer service skills, with a flexible and committed approach to work.
About Stefanini Germany

Stefanini Germany is a leading provider of IT services, with a strong presence in the German market. We offer a range of services, including IT outsourcing, application development, and IT staffing. Our team is passionate about delivering exceptional service to our clients, and we are committed to building long-term relationships based on trust and mutual respect.