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Senior Technical Support Specialist

vor 2 Monaten

Berlin, Berlin, Deutschland emarsys Vollzeit

Role Overview

The Senior Technical Support Specialist will serve as the primary point of contact for clients on all operational matters concerning the use of Emarsys' application. This role requires a strong technical background, excellent communication skills, and the ability to troubleshoot complex issues.

Key Responsibilities

  • Provide technical support to clients via various channels, including email, live chat, and phone
  • Identify and troubleshoot technical issues, communicating progress to clients in a timely manner
  • Deliver technical instructions and solution descriptions in a clear and concise manner
  • Collaborate with internal teams to resolve client issues and improve overall customer experience
  • Take ownership of client relationships and work to support business objectives

Requirements

  • Previous experience in technical support or a related field
  • Strong technical knowledge and experience in web technologies
  • Knowledge of HTML, CSS, JavaScript, and SQL
  • Ability to deliver technical instructions to non-technical audiences
  • Highly motivated to learn and stay up-to-date with new technologies

Preferred Qualifications

  • Experience with online marketing and email sending operations
  • Knowledge of programming languages, such as PHP
  • Spanish language proficiency

What We Offer

  • A dynamic and modern work environment
  • A wide range of benefits, including 30 days of annual leave and on-site gym
  • Opportunities for professional growth and development